Ecobank Transnational Incorporated (ETI) is a public limited liability company established in 1985 as a bank holding company under a private sector initiative led by the Federation of West African Chambers of Commerce and Industry, with the support of the Economic Community of West African States (ECOWAS).

Job Title: Customer Liaison Officer – Chinese Speaking
Company: Ecobank Transnational Incorporated (ETI)
Job ID: 1492
Location: Victoria Island, Lagos
Employment Type: Full-time
Industry: Banking and Financial Services

Job Description

Customer Relationship Management

Serve as the primary point of contact for Chinese-speaking customers and prospects.
Build and maintain strong, professional relationships with Chinese-speaking customers.
Understand customers’ banking needs and provide appropriate information about the Bank’s products and services.
Respond promptly to customer enquiries, requests and complaints.
Maintain regular communication with customers to enhance engagement and satisfaction.
Identify opportunities to deepen existing customer relationships and improve customer retention.

Chinese Language and Communication Support

Provide professional interpretation and translation support between Chinese-speaking customers and relevant Bank personnel.
Translate customer communications, correspondence, forms, presentations and other relevant documents where required.
Facilitate effective communication during customer meetings, business discussions, account-opening processes and service engagements.
Help bridge cultural and communication gaps between the Bank and Chinese-speaking customers.

Customer Acquisition and Business Development

Identify and support the acquisition of new Chinese-speaking customers through referrals, networking, business engagements and other approved channels.
Develop and maintain a database of Chinese-speaking prospects and customers.
Support customer engagement activities, campaigns and events targeted at the Chinese-speaking community.
Ensure all customer onboarding activities comply with the Bank’s KYC, AML/CFT, data protection and other applicable requirements.

Customer Service and Complaint Resolution

Act as an intermediary between customers and relevant internal teams to facilitate timely resolution of complaints.
Monitor outstanding complaints and provide customers with appropriate updates.
Maintain a high standard of customer experience throughout every customer interaction.

Compliance and Risk Management

Ensure all customer interactions and activities are conducted in accordance with the Bank’s policies and procedures.
Escalate suspicious or unusual customer activities through the appropriate channels.
Strictly adhere to AML/CFT, sanctions, data privacy, information security and other regulatory requirements.

Market Intelligence and Customer Insights

Monitor the banking needs and expectations of Chinese-speaking customers in Nigeria.
Provide feedback on emerging customer needs, market opportunities and competitor activities.
Identify potential opportunities for the Bank to develop or improve products and services for Chinese-speaking customers.
Support management with relevant insights into the Chinese business and expatriate customer segment.

How to Apply

Interested and qualified candidates should apply online through the official recruitment portal.

Application Link: Click here to apply online

Application Closing Date: 23rd October, 2026; 01:00 AM.