Job Title: Regional Area General Services Coordinator – South-South/East
First Bank of Nigeria Limited (FirstBank) is a leading financial services institution offering a wide range of retail and corporate banking services. With an extensive branch network and international presence, the bank serves millions of customers across Nigeria and other markets.
FirstBank is recruiting to fill the position below.
Company: First Bank of Nigeria Limited (FirstBank)
Location: South-South/East, Nigeria
Job Type: Full-time
Industry: Banking and Financial Services
Experience: 8–12 years
Salary: Not Specified
Job Identification: 1833
Application Closing Date: Not Specified
Job Summary
The Regional Area General Services Coordinator – South-South/East will oversee facilities management, infrastructure maintenance, construction projects and property operations across the assigned region. The successful candidate will ensure that branches maintain high standards of appearance, safety, functionality and customer experience while ensuring projects meet approved quality standards, budgets and timelines.
Duties and Responsibilities
- Supervise branch maintenance and ensure high standards of appearance, functional facilities and consistent internal and external aesthetics.
- Coordinate branch upgrades, renovations and ambience improvement initiatives to maintain the bank’s corporate image and improve customer experience.
- Oversee the planning and execution of new branch construction, renovations, relocations, refurbishments, ATM kiosks, galleries, cladding and other property improvement projects.
- Monitor Area General Services Managers (AGSMs) and project teams to ensure timely delivery, quality assurance, compliance with approved specifications and budgets, and proper handover.
- Oversee preventive and corrective maintenance of civil infrastructure, including roofs, ceilings, counters, tiling, septic systems, canopies and painting.
- Supervise vendors and contractors responsible for building maintenance and ensure compliance with Service Level Agreements (SLAs).
- Oversee the installation and maintenance of critical systems, including generators, transformers, inverters, batteries, UPS, CCTV, fire protection systems, panic alarms and air-conditioning units.
- Ensure the functionality of IT communication masts and safety equipment, including lightning arrestors, fire extinguishers and FM-200 systems, in collaboration with relevant stakeholders.
- Monitor the availability, functionality, maintenance and replacement of branch equipment, including note-counting and sorting machines, rate boards, foreign exchange boards, internal and external signage, and other engineering-related items.
- Ensure AGSMs coordinate with relevant stakeholders to resolve issues promptly and comply with approved standards.
- Serve as the regional coordination and escalation point between AGSMs and internal stakeholders, including Procurement, CECM, BOSG and Compliance, to resolve issues and improve turnaround times.
- Promote operational efficiency and improve branch and Strategic Business Unit (SBU) support through timely service delivery.
- Coordinate lease renewals, property negotiations, acquisitions, relocations and other real estate matters in collaboration with the Real Estate Team, Legal, AGSMs, landlords and other stakeholders.
- Oversee the timely processing and payment of statutory bills, including land use charges, ground rent, tenement rates, television and radio licences, and other government levies.
- Ensure proper documentation, validation and compliance with applicable regulations.
- Lead space optimisation exercises and review designs to ensure efficient use of branch and SBU spaces in line with operational requirements.
- Prepare periodic regional reports and dashboards covering project status, maintenance activities, expenditure, vendor performance, outstanding issues, operational risks, statutory obligations and AGSM performance.
- Highlight significant exceptions and recommend appropriate interventions to senior management.
- Conduct mandatory branch visits to monitor projects, inspect work quality and assess compliance with bank standards.
- Review contractors’ work, escalate quality issues and recommend corrective actions where necessary.
- Monitor ongoing construction and property projects, including new branches, adaptations, relocations, refurbishments and other property improvements.
- Ensure AGSMs and project teams maintain quality standards and report deviations involving scope, costs, quality or timelines.
- Oversee the implementation and enforcement of SLAs for bank equipment with approved vendors across the region.
- Coordinate functional teams involved in new branch openings, relocations and the reopening of refurbished branches.
- Oversee pre-vacation inspections, lease surrender arrangements and negotiations concerning redecoration fees with landlords of closed or relocated branches, in collaboration with the Head Office Real Estate Team.
Requirements and Qualifications
- Minimum of 8–12 years of progressive experience in facilities and infrastructure management, preferably in the financial services sector.
- Proven track record of project delivery across multiple locations.
- Strong stakeholder engagement and team leadership skills.
How to Apply
Interested and qualified candidates should apply online through the FirstBank recruitment portal.
Application Closing Date: Not Specified.