Job Title: Service Center Supervisor | Company: SIMS Nigeria Limited
Location: Ikeja Allen, Lagos
Employment Type: Full-Time
Industry: Consumer Electronics and Home Appliances
Experience: Minimum of 4 years
Job Overview
SIMS Nigeria Limited is seeking an experienced and technically competent Service Center Supervisor to oversee service centre operations, including the diagnosis, repair, maintenance and servicing of consumer electronics and home appliances. The successful candidate will provide technical guidance to technicians, manage repair workflows and ensure quality repairs within agreed turnaround times.
SIMS Nigeria Limited is a leading Nigerian consumer electronics business that has grown from a single store into a nationwide operation. The company represents established brands, including Samsung, Royal Electronics, Panasonic, Philips, Beko, Kenwood and Powermatic, delivering quality products and after-sales services to customers across Nigeria.
Key Responsibilities
Technical and Repair Operations
- Supervise and participate in the diagnosis, troubleshooting, repair, servicing and maintenance of consumer electronics and home appliances, including air conditioners, refrigerators, washing machines and televisions.
- Provide technical guidance to technicians handling complex faults and repairs.
- Review and validate technical diagnoses before major repairs or component replacements.
- Identify recurring faults and recommend appropriate corrective actions.
- Ensure the proper use of diagnostic tools, testing equipment, service manuals and other technical resources.
- Conduct quality checks on completed repairs before releasing products to customers.
- Ensure repairs comply with manufacturer specifications, technical standards and safety requirements.
Team Supervision
- Assign, supervise and monitor the daily activities of service technicians.
- Provide technical coaching and mentoring to improve staff skills and productivity.
- Assess technicians’ capabilities and identify training needs.
- Monitor individual and team performance against service centre targets.
- Ensure compliance with standard operating procedures and safety practices.
Service Centre Operations
- Manage the repair process from product receipt and diagnosis to repair, testing and customer collection or delivery.
- Monitor turnaround times and ensure repairs are completed within agreed deadlines.
- Review pending, delayed and repeat-repair jobs and implement corrective measures.
- Maintain accurate records of repair activities, parts used, technical findings and job status.
- Coordinate with the spare-parts and store teams to ensure the timely availability of required components.
- Escalate major technical issues, warranty concerns and unrepairable products to Management when necessary.
Customer and Warranty Support
- Provide technical support in resolving customer complaints relating to product faults and repairs.
- Handle escalated technical complaints and ensure timely resolution.
- Verify warranty claims and ensure repairs comply with applicable warranty policies.
- Explain technical findings and repair requirements to customers clearly and professionally.
- Reduce repeat complaints through accurate diagnosis and quality repairs.
Reporting and Control
- Prepare regular reports on repair volumes, turnaround times, technician productivity, repeat repairs, spare-parts usage and unresolved technical issues.
- Monitor service centre key performance indicators (KPIs) and recommend improvements where necessary.
- Maintain accurate records of repaired, pending, damaged and unrepairable products.
- Monitor the condition and usage of technical tools and equipment.
- Ensure proper control and accountability for customer products received at the service centre.
Qualifications and Requirements
- HND or B.Sc. in Electrical/Electronics Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics or a related technical field.
- Minimum of four years’ relevant technical experience, preferably in a service centre, after-sales service, consumer electronics or home appliances environment.
- Proven hands-on experience in troubleshooting and repairing electronic products and home appliances.
- Previous experience supervising or leading technical personnel is an advantage.
- Strong knowledge of consumer electronics and home appliance repair.
- Ability to work under pressure and meet repair turnaround targets.
- Good problem-solving, communication, leadership and organisational skills.
Technical Competencies
The ideal candidate should demonstrate:
- Strong practical knowledge of electrical and electronic systems.
- Hands-on experience diagnosing and repairing consumer electronics and home appliances.
- Ability to read and interpret circuit diagrams, wiring diagrams and technical manuals.
- Knowledge of electrical testing and diagnostic equipment, including multimeters, clamp meters and insulation testers.
- Strong troubleshooting and fault-finding abilities.
- Understanding of printed circuit board (PCB) components, electrical circuits, sensors, motors, compressors, control boards and other appliance components.
- Knowledge of preventive and corrective maintenance.
- Ability to identify the root causes of technical failures rather than relying solely on component replacement.
- Good understanding of electrical safety and safe working practices.
- Ability to train technicians and provide technical direction.
How to Apply
Interested and qualified candidates should send their CV to [email protected], using Service Center Supervisor – Ikeja Allen, Lagos as the email subject.
Application Closing Date: 27th October 2026.