Location: Nigeria
Job Category: Quality & HSE
Experience Level: 40+ category as listed in the vacancy
Employment Type: Not specified
Job Description
FrieslandCampina is seeking an experienced Quality Assurance Manager – Customer Supply Chain to oversee quality assurance and food safety compliance across its customer supply chain operations, including logistics, warehousing, distribution and trade channels.
The successful candidate will drive proactive quality management, reduce customer complaints, manage food safety risks and strengthen quality standards across distribution networks. The role also involves customer quality support, regulatory compliance, third-party audits and crisis management to ensure products meet company standards, regulatory requirements and customer expectations.
Key Responsibilities
Quality and Food Safety Governance
- Ensure customer supply chain and commercial operations comply with FrieslandCampina quality standards, customer requirements and applicable regulations.
- Develop and implement quality procedures covering warehousing, transportation, complaint management, crisis response and store audits.
Audits and Market Surveillance
- Conduct audits of distributors, warehouses and markets to identify quality risks.
- Perform competitor product evaluations and market surveys.
- Identify opportunities to reduce customer complaints, product returns, damages and losses.
Customer and Regulatory Quality Support
- Manage quality and food safety communications with customers and regulatory authorities.
- Respond to enquiries relating to product specifications, certificates, ingredients, customer requirements and food safety.
Risk Management and Product Innovation
- Participate in product development and commercialisation projects.
- Identify, assess and mitigate food safety and quality risks during the introduction of new products and operational changes.
Third-Party Quality Management
- Audit and monitor outsourced partners, warehouses and logistics providers.
- Ensure third-party operations comply with FrieslandCampina quality requirements.
- Coordinate corrective actions and continuous improvement initiatives.
Complaints and Corrective Action Management
- Manage the complete customer complaint handling process.
- Analyse complaint trends and conduct root cause investigations.
- Implement corrective and preventive actions to reduce recurring issues and improve customer satisfaction.
Customer Feedback and Quality Communication
- Establish consistent processes for customer quality support and feedback management.
- Use customer insights to identify improvement opportunities and strengthen confidence in FrieslandCampina products.
Crisis and Incident Management
- Identify and escalate food safety and quality risks.
- Support crisis management activities and emergency preparedness programmes.
- Coordinate training and mock exercises to strengthen crisis response.
- Ensure compliance with established crisis management procedures.
Continuous Improvement
- Lead quality improvement initiatives across the customer supply chain.
- Use data analysis, performance trends and stakeholder collaboration to improve product quality and operational efficiency.
Requirements and Qualifications
Interested candidates should possess the following qualifications and experience:
- Bachelor’s degree in Food Science, Microbiology, Chemistry, Engineering, Quality Management or a related discipline.
- Five to eight years of experience in Quality Assurance, Food Safety, Supply Chain Quality or FMCG manufacturing.
- Strong knowledge of Hazard Analysis and Critical Control Points (HACCP), Good Manufacturing Practices (GMP), Food Safety Management Systems and quality auditing.
- Experience in warehousing, logistics, distributor quality management and customer quality support.
- Knowledge of regulatory and customer quality requirements within the FMCG industry.
- Strong analytical and problem-solving skills, including root cause analysis and corrective action management.
- Excellent communication and stakeholder management skills.
- Experience with SAP and Power BI is an added advantage.
What FrieslandCampina Offers
FrieslandCampina offers a collaborative, international working environment with opportunities for professional growth and career development.
Employees can benefit from structured training, coaching, practical experience, competitive rewards and flexible working arrangements. The company also encourages local and international career mobility, employee autonomy and collaboration across teams and markets.
How to Apply
Interested and qualified candidates should submit their applications through the official FrieslandCampina careers portal.
Click here to apply for the Quality Assurance Manager – Customer Supply Chain position
Applicants should review the official vacancy for any additional requirements and application details.