SANY Nigeria Platform Development is seeking a qualified and proactive IT Operations Officer to support its technology infrastructure and ensure the smooth daily operation of its IT systems in Nigeria. The role focuses on network availability, technical support, office security systems, meeting room technology and IT asset management.
Job Summary
The IT Operations Officer will be responsible for maintaining the organisation’s technology infrastructure, endpoint hardware and office systems. The successful candidate will provide technical support, coordinate with internet service providers and other vendors, oversee CCTV operations, maintain audiovisual equipment and ensure employees have the IT resources they need to perform their duties effectively.
The role also involves working closely with the Human Resources team to coordinate IT provisioning for new employees, manage user accounts and maintain accurate records of IT assets throughout the employee lifecycle. The ideal candidate should have practical experience in IT operations, strong troubleshooting skills and a proactive approach to preventing technical disruptions.
Key Responsibilities
1. Network Continuity and Internet Service Provider Management
- Actively monitor the office network infrastructure to maintain high availability and reliable internet connectivity.
- Serve as the primary point of contact for third-party Internet Service Providers (ISPs) and telecommunications vendors.
- Coordinate the resolution of network outages, track Service Level Agreement (SLA) compliance and manage scheduled maintenance with service providers.
- Perform basic network troubleshooting involving switches, routers, wireless access points and local IP address assignments.
- Identify potential connectivity issues and take preventive measures to minimise downtime and maintain business continuity.
2. Physical Security and CCTV Systems Operations
- Oversee the daily operational status of company CCTV cameras, Network Video Recorders (NVRs), Digital Video Recorders (DVRs) and monitoring systems.
- Conduct routine checks to verify recording functionality, video retention compliance and appropriate camera coverage across company facilities.
- Identify and troubleshoot CCTV system faults and coordinate repairs with external technical vendors.
- Arrange equipment maintenance, camera repositioning and system upgrades where necessary.
- Maintain effective coordination with service providers to ensure the reliability of the organisation’s physical security technology.
3. Audiovisual and Facility Technology Operations
- Maintain and manage conference room technology, including projectors, display panels, video conferencing equipment and audio systems.
- Conduct pre-meeting technical checks to ensure that presentation equipment and conferencing systems are fully functional.
- Troubleshoot connectivity, display, audio and video issues affecting meetings, presentations and virtual collaborations.
- Support the setup and operation of video conferencing platforms and meeting room devices.
- Ensure that meeting rooms are equipped and ready for executive meetings, staff discussions and cross-functional collaborations.
4. Hardware Maintenance and IT Asset Support
- Manage network printers, multifunction scanners and other office peripherals, resolving hardware and connectivity issues promptly.
- Coordinate with vendors responsible for print management, toner supplies, equipment servicing and repairs.
- Perform routine checks and basic maintenance on IT equipment to ensure reliability and minimise disruptions.
- Maintain accurate IT asset inventory records, including equipment assignments, transfers and returns.
- Monitor the condition and availability of office technology equipment and coordinate replacements or repairs when required.
5. HR Collaboration and Employee Lifecycle Onboarding
- Work closely with the Human Resources team to align IT provisioning with recruitment schedules and employee start dates.
- Configure, prepare and deploy laptops, workstations and other required hardware before new employees resume work.
- Create and configure user accounts, assign appropriate system access and install the necessary software for incoming employees.
- Manage IT asset allocation and maintain accurate records throughout employee onboarding, internal transfers and offboarding.
- Coordinate the retrieval, reassignment and deactivation of IT resources when employees leave the organisation or change roles.
- Provide initial technical guidance to new employees to support a smooth transition into the organisation’s working environment.
Requirements and Qualifications
Interested candidates should possess the following qualifications and competencies:
- Two to four years of hands-on experience in IT operations, help desk support, technical support or systems administration.
- Practical experience configuring and maintaining Windows and macOS operating systems and computer hardware.
- Basic networking knowledge, including Local Area Networks (LAN), Wide Area Networks (WAN), IP configuration and Wi-Fi management.
- Experience with CCTV systems, including camera setup, NVR/DVR configuration, monitoring and troubleshooting.
- Familiarity with audiovisual and conference room technologies, including HDMI connections, wireless casting, projectors and Zoom or Microsoft Teams meeting devices.
- Experience managing user accounts and access permissions through Microsoft 365, Google Workspace or Active Directory.
- Ability to diagnose technical problems, identify their causes and implement effective solutions.
- Strong organisational skills and the ability to manage multiple IT support requests and operational priorities.
- Good communication and interpersonal skills, with the ability to work effectively with HR, administration, colleagues and external service providers.
- Strong vendor management and negotiation skills, including the ability to follow up on service requests and coordinate timely issue resolution.
- A proactive operational mindset, with an emphasis on preventive maintenance, system reliability and minimising downtime.
- Ability to work independently, exercise sound judgment and respond effectively to technical issues.
Preferred Location
Candidates residing in or near the following locations are strongly preferred:
- Asese
- Ibafo
- Mowe
- Magboro
- Arepo
- Berger
- Surrounding areas
Applicants living within these locations may have an advantage due to their proximity to the workplace.
How to Apply
Interested and qualified candidates should submit their applications through the official SANY Nigeria Platform Development careers portal.
Application Link: https://careers.sanynigeria.com/jobs/566cfe3e-5105-4477-881e-1a1d4f2de888
Applicants are encouraged to review the job requirements carefully and ensure that their applications demonstrate relevant IT operations experience, technical troubleshooting capabilities and familiarity with network infrastructure, office systems and IT asset management.
Application Closing Date: Not Specified