Location: Ikoyi, Lagos
Job Type: Full-time
Job Identification: 7841
Job Level: MTN Level 3H
Job Description
MTN Nigeria Communications Plc (MTNN) is recruiting a Senior Manager – NES Service Delivery to oversee Network Enterprise Services planning and service delivery. The successful candidate will lead service delivery teams and managed service providers, ensuring the achievement of key performance indicators (KPIs), service-level agreements (SLAs), project milestones, and quality standards. The role also involves supporting enterprise and fixed broadband sales, coordinating network infrastructure deployment, and ensuring the delivery of reliable technology solutions to customers.
Reports To: General Manager – Network Enterprise Services and Fixed Broadband Services
Division: Network
Responsibilities
The Senior Manager – NES Service Delivery will be responsible for the following duties:
- Support Fixed Broadband (FBB) and Enterprise Business (EB) sales teams in achieving strategic objectives.
- Provide technical guidance to commercial teams on technology developments that can improve business performance.
- Equip the Enterprise Sales Team with technical selling skills to attract and retain customers.
- Monitor Network Enterprise Services requirements and implementation while providing first-line technical support to customers.
- Ensure the timely planning, design, approval, and deployment of appropriate technology solutions for enterprise and fixed broadband customers.
- Contribute to Network Division rollout strategies by identifying future capacity requirements to support business growth.
- Coordinate the deployment of Enterprise Business services and Fibre-to-the-Home (FTTH) infrastructure for MTN Nigeria customers.
- Manage outsourced service contracts, including tendering, evaluation, contract negotiations, and renewals.
- Lead trials and evaluations of technical solutions and equipment to determine their suitability for network deployment.
- Research emerging technologies and monitor market developments to identify solutions that enhance network capabilities for enterprise and fixed broadband customers.
- Recommend software, hardware, and other tools required for procurement by the Chief Technology Officer (CTO).
- Collaborate with internal departments, external contractors, and other stakeholders to ensure timely, high-quality solution design and delivery that meets or exceeds agreed performance indicators.
- Oversee service delivery teams and managed service providers to ensure compliance with contractual obligations, service-level agreements, and quality standards.
Requirements
Educational Qualifications
- A first degree in Engineering.
- A management degree is an added advantage.
- Project Management Professional (PMP) certification is an added advantage.
- Fluency in English and preferably the language of the country of operation.
Experience and Skills
- Nine to seventeen years of relevant work experience.
- At least three years of managerial experience in a similar role within a telecommunications company.
- Extensive project management experience.
- Experience deploying new technologies in a telecommunications environment.
- Good understanding of fixed and mobile network technologies, including voice, data, internet services, and network architecture.
- Understanding of MTN Nigeria’s project management methodology and capital expenditure (CAPEX) processes.
- Knowledge of managed services in an operations environment and the management of contracted service-level agreements.
- Knowledge of global best practices in purchasing and supply.
- Strong vendor management skills.
- Experience in negotiations, project scoping, and monitoring operational projects and processes.
About MTN Nigeria
MTN Nigeria Communications Plc (MTNN) is a purpose- and value-driven telecommunications company committed to delivering a bold new digital world to Nigeria and Nigerians. The organisation aims to create meaningful experiences for its employees, customers, and stakeholders while fostering a workplace that encourages innovation, collaboration, and professional growth.
MTN Nigeria promotes a culture built on integrity, open communication, teamwork, and continuous improvement. Its employees are encouraged to share knowledge, challenge practices constructively, and contribute to the company’s strategic goals.
Through its employee value proposition, MTN Nigeria seeks to help its people work with meaning, connect to develop, thrive in positivity, and grow with purpose.
How to Apply
Interested and qualified candidates should apply online through the official MTN Nigeria recruitment portal.
Apply for the Senior Manager – NES Service Delivery Job at MTN Nigeria
Application Closing Date: 2 November 2026.
Important Notice: MTN Nigeria does not charge applicants any fees at any stage of its recruitment process. Eligible female candidates and persons with disabilities are encouraged to apply. Fraudulent recruitment activities can be reported to [email protected].