Location: Abuja (FCT)
Employment Type: Full-time
Department: Customer Experience / Customer Service
Reports to: Head of Customer Service
Bravies Homz Limited is a real estate company based in Abuja, Nigeria, committed to delivering quality property solutions and creating valuable real estate investment opportunities. The company specialises in property sales, real estate development and helping individuals and investors make informed decisions towards achieving their property ownership and investment goals.
Driven by integrity, excellence, innovation and customer satisfaction, Bravies Homz Limited focuses on building lasting relationships, delivering value and contributing to the growth of the real estate sector in Nigeria and across Africa.
The company is recruiting to fill the position of Customer Service Representative in Abuja.
Job Summary
The Customer Service Representative will provide excellent customer support, respond to enquiries, resolve complaints and ensure customer satisfaction. The successful candidate must be patient, empathetic, solution-oriented and capable of communicating effectively through telephone calls, emails, messaging platforms and other approved customer service channels.
Key Responsibilities
- Respond promptly and professionally to customer enquiries through calls, emails, WhatsApp, social media and other approved channels.
- Provide accurate information about the company’s products, services, prices and policies.
- Handle customer complaints, identify the root causes of problems and provide appropriate solutions.
- Escalate complex complaints and unresolved issues to the relevant departments or management.
- Maintain accurate records of customer interactions, complaints, feedback and resolutions.
- Follow up with customers to confirm that their concerns have been resolved.
- Process customer requests, orders, bookings or service enquiries where applicable.
- Identify recurring customer concerns and recommend improvements to service delivery.
- Maintain a professional, friendly and customer-focused attitude at all times.
- Protect customer information and maintain confidentiality.
- Work with sales, operations and other departments to resolve customer issues.
- Meet established customer service targets and service standards.
Key Performance Indicators (KPIs)
Performance will be assessed based on the following:
- Customer satisfaction ratings.
- Average response and resolution times.
- Number of complaints resolved successfully.
- Customer feedback and service quality.
- Accuracy of customer records.
- Compliance with customer service standards.
- Customer retention and repeat business, where applicable.
Qualifications and Experience
Interested candidates should possess the following qualifications and experience:
- Minimum of an OND or HND in Business Administration, Mass Communication, Marketing or a related discipline.
- One to three years of experience in customer service, call centre operations or customer relations is an advantage.
- Experience using customer relationship management (CRM) software is an added advantage.
- Strong written and spoken communication skills.
Required Skills and Competencies
- Excellent communication and listening skills.
- Patience, empathy and emotional intelligence.
- Problem-solving and conflict-resolution abilities.
- Good telephone etiquette.
- Ability to manage multiple customer requests.
- Computer literacy and accurate record-keeping.
- Ability to work under pressure.
- Strong teamwork and interpersonal skills.
How to Apply
Interested and qualified candidates should send their CVs to [email protected], using Application – Customer Service Representative as the subject of the email.
Application Closing Date: 31st October, 2026.