Location: 52–54 Isaac John Street, Lagos
Function: Customer Success
Employment Type: Internship / Graduate Entry-Level Position (Hybrid)
NielsenIQ is a global measurement and data analytics company providing insights into consumer behaviour and markets worldwide. The company works with consumer packaged goods manufacturers, fast-moving consumer goods (FMCG) businesses and retailers, offering accurate data, research and actionable insights to help them understand market trends, respond to changing consumer needs and make informed business decisions.
By combining its proprietary data with information from other sources, NielsenIQ provides clients with a comprehensive understanding of market developments and business opportunities. The company operates in more than 90 countries, covering over 90% of the world’s population.
NielsenIQ is recruiting to fill the position of Intern – Salary (Customer Success) in Lagos. This opportunity is suitable for recent graduates seeking to develop practical experience in customer success, data analytics, market research and client servicing within a global data analytics organisation.
Job Summary
The Customer Success Intern will support the delivery of client-focused solutions, reporting and analytical services. The successful candidate will work alongside experienced Customer Success professionals, helping clients access useful insights while developing an understanding of the FMCG industry and NielsenIQ’s products and services.
Key Responsibilities
Client Support and Service Delivery
- Support the preparation and delivery of regular client reports, presentations and insights.
- Assist in responding to client enquiries and resolving routine data or reporting issues.
- Help maintain high levels of client satisfaction through timely and accurate support.
- Monitor and track client requests to ensure agreed service levels are met.
Data Analysis and Reporting
- Assist in analysing market, consumer and retail data to identify key trends and business insights.
- Support the maintenance of reporting templates, dashboards and other client deliverables.
- Ensure data accuracy and quality in all reports and presentations.
- Contribute to the development of actionable recommendations based on data findings.
Collaboration and Learning
- Work closely with Customer Success Managers, Operations, Data Science, Retail Analytics and other internal teams.
- Participate in internal projects aimed at improving client service delivery and operational efficiency.
- Develop knowledge of NielsenIQ solutions, platforms and analytical tools.
- Support knowledge-sharing activities and team initiatives.
Client Engagement
- Assist in building and maintaining positive relationships with clients and internal stakeholders.
- Participate in client meetings, review sessions and training sessions when required.
- Support the preparation of presentation materials and meeting summaries.
Qualifications and Requirements
Education
Candidates should possess a Bachelor’s Degree, completed within the last one to two years, in any of the following disciplines:
- Economics
- Computer Science or Engineering
- Business Administration
- Management Sciences
- Marketing
- Statistics
- Mathematics
- Accounting
- Finance
- Social Sciences or related disciplines.
Experience
- 0–1 year of work experience.
- Previous internship, National Youth Service Corps (NYSC), industrial attachment or graduate trainee experience is acceptable.
- Exposure to data analysis, research projects, customer service or business reporting will be an advantage.
Required Skills and Competencies
Technical Skills
- Basic understanding of data analysis, interpretation and reporting.
- Proficiency in Microsoft Excel and PowerPoint.
- Familiarity with data visualisation and analytical tools is an added advantage.
- Strong numerical and analytical aptitude.
Professional Skills
- Strong communication and interpersonal skills.
- Excellent attention to detail and commitment to quality.
- Good problem-solving and critical-thinking abilities.
- Ability to manage multiple tasks and work within deadlines.
- Willingness to learn and adapt in a fast-paced environment.
- Strong teamwork and collaboration skills.
Personal Attributes
- Curious and eager to learn.
- Customer-focused mindset.
- Positive attitude and professional approach to work.
- Ability to work independently while seeking guidance when required.
- Passion for data, insights and helping clients succeed.
What You’ll Gain
- Hands-on experience working with leading FMCG market data and analytics.
- Exposure to client management and business consulting practices.
- Training on NielsenIQ tools, platforms and methodologies.
- Opportunities to develop analytical, presentation and stakeholder management skills.
- A strong foundation for building a future career.
Benefits
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee Assistance Programme (EAP).
How to Apply
Interested and qualified candidates should apply online through the NielsenIQ recruitment portal:
Application Closing Date: Not Specified.