Location: Mgbuoba, Port Harcourt, Rivers State
Employment Type: Not Specified
Salary: ₦100,000 – ₦120,000 monthly
Work Schedule: Rotational shifts, Monday to Sunday, with one day off weekly
About the Company
GUO Logistics (GUOL), formerly known as Guber Express Courier Services, is a logistics company and a subsidiary of GUO Transport Co. With over ten years of industry experience, the company provides parcel delivery and courier services across Nigeria and beyond.
GUO Logistics operates a large fleet of trucks and maintains strategically located offices across the country. By integrating technology into its operations, the company delivers innovative logistics solutions focused on reliability, efficiency and customer satisfaction.
GUO Logistics is recruiting to fill the position of Customer Service Representative at its Port Harcourt office. This opportunity is suitable for candidates seeking customer service jobs and logistics vacancies in Rivers State.
Job Summary
The Customer Service Representative will support the smooth and efficient handling of parcels and courier services across GUO Logistics locations.
The role involves managing customer enquiries, coordinating parcel movement, routing and tripping, and ensuring the proper packaging, registration and inspection of items while maintaining high standards of customer service.
Key Responsibilities
- Serve as the first point of contact for customers, providing professional assistance with parcel bookings, rates, delivery timelines and other logistics enquiries.
- Coordinate parcel routing and tripping to ensure prompt dispatch and timely delivery across GUO Logistics locations.
- Supervise and verify the proper packaging, registration and inspection of parcels before dispatch, ensuring compliance with company policies and safety standards.
- Track and monitor parcels in transit and proactively update customers on delivery status and possible delays.
- Maintain accurate shipment documentation, including waybills, manifests, receipts and proof of delivery.
- Handle customer complaints, claims and enquiries effectively, ensuring timely resolution and customer satisfaction.
- Work closely with the Operations and Dispatch teams to ensure smooth coordination between terminals and delivery points.
- Record and maintain customer information and transaction history accurately in the CRM system.
- Support revenue collection and ensure all transactions are properly recorded and accounted for.
- Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.
Qualifications and Requirements
Educational Qualification
- A minimum of an HND or Bachelor’s degree in Logistics, Business Administration, Supply Chain Management or a related field.
Required Skills
- Excellent communication and interpersonal skills.
- Good understanding of parcel handling and logistics operations.
- Proficiency in Microsoft Office and logistics tracking tools.
- Strong attention to detail and accuracy in documentation.
- Ability to multitask and work effectively under pressure.
- Strong problem-solving and customer service skills.
Key Competencies
- Customer-focused mindset.
- Teamwork and collaboration.
- Good time management and organisational skills.
- Professionalism and accountability.
- Problem-solving and adaptability.
Work Schedule
The position operates on a rotational shift basis from Monday to Sunday, with one day off every week.
- Morning Shift: 7:30 AM – 1:30 PM.
- Afternoon Shift: 1:30 PM – 8:00 PM.
Additional Information
Applicants must reside close to the office location or be willing to relocate within a reasonable distance to ensure convenient commuting and punctuality.
How to Apply
Interested and qualified candidates should complete the online application form through the link below:
Application Closing Date
23 November 2026.