Job Title: Duty Agent
Company: Green Africa Airways Limited
Location: Akure, Ondo; Ibadan, Oyo; and Benin City, Edo
Employment Type: Full Time
Workplace Type: Onsite
Job Function: Airport Services
About the Company
Green Africa Airways Limited is a value airline based in Lagos, Nigeria. The airline provides safe, reliable and affordable air travel, making air transportation accessible to a broader group of customers. Green Africa Airways aims to contribute to the economic development of Nigeria and the African continent.
Job Summary
Green Africa Airways Limited is recruiting a Duty Agent to manage check-in queues and ensure customers receive prompt assistance with bookings, check-in and other passenger service activities. The successful candidate will provide frontline customer support, handle ticketing and reservations, resolve customer complaints and promote customer loyalty.
The Duty Agent will report to the Duty Officer.
Key Responsibilities
- Respond to customer enquiries about Green Africa Airways products and services.
- Educate customers about new and existing company products.
- Provide travel suggestions, relevant information and assistance with customer enquiries.
- Inform passengers about essential travel details, including departure times and operating terminals.
- Handle ticketing, fares, passenger services and customer relations.
- Manage post-departure activities and frontline documentation.
- Deliver exceptional customer service to promote customer loyalty.
- Resolve customer complaints and ensure their needs are adequately addressed.
- Make reservations and issue tickets where required.
- Plan travel routes and calculate ticket costs using airline schedules and computer systems.
- Process ticket bookings, provide fare quotations and email booking details to customers.
- Prepare and submit daily sales reports to the gLead at the end of each shift.
- Prepare customer invoices and receive payments.
- Determine seat availability for customers’ requested travel dates.
- Maintain accurate records and update Passenger Name Record (PNR) files.
- Perform other duties assigned by the gLeads, Airport Manager or Duty Manager.
Qualifications and Requirements
- Bachelor’s Degree in any related field.
- Creative and proactive personality with a can-do attitude.
- Excellent communication and interpersonal skills.
- Flexibility with working hours and willingness to travel.
- High level of numeracy.
- Strong attention to detail.
Required Skills and Competencies
- Communication skills.
- Analytical skills.
- Problem-solving skills.
How to Apply
Interested and qualified candidates should apply online through the Green Africa Airways recruitment portal.
Application Closing Date: Not Specified.