Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider headquartered in Lagos, Nigeria. The company ranks among the country’s top four mobile network operators, with a customer base of more than 39.8 million subscribers.
Airtel Nigeria offers a range of telecommunications and digital services, including 2G, 3G and 4G wireless services, mobile commerce and enterprise solutions.
The company is inviting applications from suitably qualified candidates to fill the following positions:
1. Planning & Reporting Analyst
Job Title: Planning & Reporting Analyst
Company: Airtel Nigeria (Airtel Networks Limited)
Location: Lagos
Employment Type: Not Specified
About the Role
Airtel Nigeria is seeking a qualified and experienced Planning & Reporting Analyst to provide strategic finance support and professional financial reporting in line with global best practices. The successful candidate will deliver financial insights and reports to support management decision-making and the achievement of organisational objectives.
Airtel Africa is an equal opportunity employer committed to promoting diversity and inclusion in the workplace.
Key Responsibilities
Opex Controllership
- Prepare and submit headquarters reports, including ANOVA commentaries and updates.
- Manage Opex trackers and monthly engagement activities.
- Coordinate FnF submissions and provide relevant commentaries.
- Support revenue forecasting and analysis.
- Track Opex issues and ensure the closure of relevant action points.
- Provide finance business partnering and decision support.
- Monitor and review Opex efficiency.
Flash and Forecast
- Prepare and submit complete Flash and Forecast (F&F) reports for N-1.
- Provide Month-on-Month (MoM), Quarter-on-Quarter (QoQ), Month versus Flash, F&F and Year-on-Year (YoY) commentaries covering flash and actual performance.
- Conduct flash health checks and prepare relevant reports.
Reporting and Analysis
Review the team’s internal and external reporting calendar to ensure:
- Compliance with reporting timelines.
- Identification of key risks and recommendations for improvement to relevant stakeholders.
- Delivery of high-quality reports.
Reports include weekly revenue, CR and KPI reports, as well as daily data and VAS CWN reports.
Business Review and Analysis
- Prepare business review presentations highlighting key performance indicators and areas requiring management decisions.
- Develop monthly financial review presentations covering financial performance and KPIs.
- Prepare and deliver quarterly Board presentations.
- Prepare and deliver quarterly management briefing reports.
Process Control Framework
Monitor and achieve established performance targets, including:
- FPA Calendar Compliance Tracker.
- PET Score.
Qualifications and Experience
Educational Qualifications
- Bachelor’s degree or equivalent qualification in Accounting, Finance, Economics, Business Administration or Engineering.
- Professional qualification from ICAN, ACCA or CFA is required.
Relevant Experience and Technical Skills
- 8–10 years of experience in a multinational business environment in a similar capacity.
- Experience working with organisational leaders to define and execute financial strategies aligned with business objectives.
- Strong problem-solving abilities and business acumen.
- Experience in organisational development, performance management and employee relations.
- Ability to handle complex situations effectively while building constructive relationships.
- Ability to establish partnerships in a matrix organisational environment and provide coaching and counselling across organisational levels.
- Strong consulting, negotiation and influencing skills, particularly when engaging senior management.
- Knowledge of International Financial Reporting Standards (IFRS), relevant regulations and global best practices.
- Excellent understanding of the Sales and Distribution (S&D) business model and its success factors.
- Strong budgeting, management and project management skills.
- Ability to manage ambiguity, tight deadlines, competing priorities and demanding stakeholders in a fast-paced environment.
- Ability to develop and integrate financial strategies and initiatives with business strategies with minimal supervision.
Required Skills and Competencies
- High degree of professionalism, maturity and confidentiality.
- Excellent oral, written and interpersonal communication skills.
- Strong teamwork and collaboration skills.
- Ability to understand the bigger picture and provide strategic advice to business units.
- Ability to lead effectively in an environment of constant change.
- Creativity and forward-thinking.
- Strong analytical and problem-solving abilities.
How to Apply
Interested and qualified candidates should apply online through the Airtel Nigeria recruitment portal:
Click here to apply for Planning & Reporting Analyst
Application Closing Date: 11th November, 2026, at 12:59 AM.
2. Retail Shop Manager
Job Title: Retail Shop Manager
Company: Airtel Nigeria (Airtel Networks Limited)
Location: Lagos
Employment Type: Not Specified
About the Role
Airtel Nigeria is seeking a qualified and experienced Retail Shop Manager to oversee service delivery and showroom operations. The successful candidate will implement and monitor the service delivery strategy within the assigned showroom, ensuring customers enjoy a positive in-store experience and receive prompt resolution of their enquiries and complaints.
Key Responsibilities
Showroom Profitability and Stock Management
- Monitor showroom operations and ensure compliance with established processes.
- Prepare reports on sales, cash monitoring, stock management, petty cash disbursements, reconciliations and retirements.
- Report showroom activities that directly affect the company’s financial performance, including promotional activities.
- Track, manage and control stock movement into and out of the warehouse.
- Ensure the availability of all company products and services in the assigned showroom.
- Provide comprehensive reports on showroom products and services.
Asset Management
- Manage all company assets within the showroom.
- Ensure that showroom systems and equipment are in good working condition.
- Escalate showroom facility issues for prompt resolution.
Customer Experience and Satisfaction
- Build and maintain strong relationships between Airtel and its customers.
- Develop and maintain a database of showroom customer traffic to provide reliable information for customer feedback, upselling, promotional activities and effective business decision-making.
Query Resolution and Service Level Agreements (SLAs)
- Ensure showroom agents have the necessary work tools and system access.
- Ensure team members comply with established service standards and meet agreed SLAs.
- Maintain full compliance with showroom processes and procedures.
- Escalate issues that require intervention beyond the supervisor’s authority or capacity.
- Ensure all showroom queries are resolved within approved timelines.
- Monitor query and enquiry turnaround times and introduce process improvements where necessary.
- Track pending customer complaints and ensure timely resolution.
Reports
- Prepare daily, weekly and monthly showroom reports.
- Prepare ERC reconciliation reports.
- Prepare stock, cash and POS reports.
- Prepare PSB reports.
Qualifications and Experience
Educational Qualifications
– First degree in a relevant discipline.
Relevant Experience and Technical Skills
- Minimum of four years’ work experience in a customer service environment.
- Ability to work with minimal supervision.
- Good analytical, report-writing and problem-solving skills.
- Good understanding of business processes.
- Knowledge of customer administration systems, including ECMS, Single Screen, USDM, CCUI and SV.
Required Skills and Competencies
- Strong passion for customer satisfaction and service delivery.
- Good work ethic and positive attitude.
- Ability to work independently and collaboratively as a team leader and team member.
- Confidence, objectivity and attention to detail.
- Excellent oral and written communication skills.
- Good presentation skills.
- Ability to maintain confidentiality.
- Commitment to the organisation’s common goals and values.
How to Apply
Interested and qualified candidates should apply online through the Airtel Nigeria recruitment portal:
Click here to apply for Retail Shop Manager
Application Closing Date: 9th November, 2026, at 1:59 PM.