Job Title: Hospitality Manager
Company: Myrtle Management Consultants
Location: Port Harcourt, Rivers State
Employment Type: Full-time
Myrtle Management Consultants is a management consulting and recruitment firm that provides business support and talent acquisition services to organisations across different sectors. The company works with clients to identify qualified professionals and connect them with career opportunities that support business growth and operational effectiveness.
Its client operates The CharlesGate Residence, a private residential facility in Port Harcourt, Rivers State, providing accommodation and hospitality services in a comfortable, secure and well-maintained environment. The residence focuses on delivering quality guest experiences through efficient accommodation management, housekeeping, personalised guest services and coordinated residential operations.
Job Summary
Myrtle Management Consultants is recruiting a Hospitality Manager on behalf of its client, The CharlesGate Residence, in Port Harcourt, Rivers State. The successful candidate will oversee the overall management, commercial performance and guest experience of the property, operating it as a premium hospitality business.
The role involves managing revenue and occupancy, guest satisfaction and retention, reservations and sales, housekeeping, food and beverage services, maintenance, staff, inventory, procurement and financial controls. The Hospitality Manager will also lead marketing initiatives, develop corporate accounts and maintain effective operational reporting, ensuring that every aspect of the guest experience reflects the luxury positioning of the residence.
The successful candidate will report to the Chief Executive Officer/Managing Director.
Key Responsibilities
Revenue, Occupancy and Commercial Performance
- Take ownership of the commercial performance of the residence.
- Drive apartment occupancy and revenue through effective sales and operational strategies.
- Develop strategies to increase weekday and weekend bookings.
- Manage accommodation rates based on demand, seasonality, events and length of stay.
- Monitor competitor pricing within the premium Port Harcourt short-let and hospitality market.
- Maximise revenue from accommodation, food, beverages, laundry, airport transfers, private dining and other additional services.
- Develop programmes to encourage repeat business.
- Build relationships with companies requiring accommodation for executives, consultants and visiting personnel.
- Establish partnerships with travel agents, relocation companies, event planners and corporate organisations.
- Ensure all major booking platforms are properly managed.
- Minimise vacant accommodation inventory.
Guest Experience and Service Excellence
- Oversee the overall guest experience at The CharlesGate Residence.
- Ensure guests receive prompt and professional communication before arrival.
- Personally coordinate VIP and corporate guest arrangements.
- Ensure seamless check-in and check-out experiences.
- Anticipate guest needs and proactively address potential concerns.
- Maintain an updated database of guest preferences.
- Ensure special occasions, including birthdays, anniversaries and celebrations, are appropriately recognised.
- Follow up with guests after departure and encourage satisfied customers to leave reviews.
- Resolve guest complaints professionally and promptly.
- Develop personalised services and thoughtful touches that distinguish the residence from conventional short-let apartments.
- Ensure guest requests are handled promptly without unnecessary follow-ups.
Housekeeping and Property Presentation
- Maintain luxury hospitality standards across all apartments, studios, common areas and outdoor spaces.
- Establish and enforce housekeeping standards, checklists and turnaround timelines between guest stays.
- Conduct regular inspections of apartments and public areas, ensuring supervisors also carry out inspections.
- Ensure linen, towels, toiletries and guest amenities meet approved quality standards.
- Oversee laundry operations and ensure timely, quality service delivery.
- Maintain the property’s presentation for guests, VIP visits, corporate inspections and marketing activities.
Food and Beverage Service
- Oversee food and beverage operations, including breakfast, in-apartment dining, private dining and special catering.
- Ensure food quality, presentation, portion control and hygiene meet required standards.
- Review menus periodically to reflect guest preferences, costs and availability of supplies.
- Monitor food and beverage costs, wastage and profit margins.
- Ensure compliance with food safety and hygiene regulations.
Maintenance and Asset Protection
- Protect the owner’s assets by ensuring the building, furniture, fittings, equipment and utilities are properly maintained.
- Implement preventive maintenance schedules and ensure faults are logged, prioritised and resolved promptly.
- Ensure reliable power, water, air-conditioning, security and other critical systems, including backup arrangements.
- Manage external contractors and service providers, verifying the quality and cost of their work.
- Maintain an up-to-date asset register and ensure proper use and safeguarding of company assets.
Staff Management and Supervision
- Lead, motivate and develop the residence team through departmental supervisors.
- Recruit, onboard and train employees, ensuring compliance with company policies, procedures and service standards.
- Approve duty rosters and maintain adequate staffing levels at all times.
- Monitor staff attendance, performance and productivity, conducting regular performance appraisals.
- Apply disciplinary measures and recognise good performance fairly and in accordance with company policies.
- Promote teamwork, integrity, accountability and a strong hospitality culture.
Reservations and Sales
- Oversee reservations, ensuring enquiries are handled promptly and converted into confirmed bookings.
- Maintain accurate availability, rates and booking information across all reservation channels.
- Ensure proper guest registration, booking confirmations and payment documentation.
- Monitor booking sources and implement strategies to increase direct reservations.
- Manage corporate contracts, negotiated accommodation rates and long-stay arrangements.
Inventory and Procurement
- Maintain appropriate inventory levels for housekeeping supplies, guest amenities, food and beverage items and operational materials.
- Ensure accurate inventory records and conduct periodic stock counts.
- Approve and coordinate procurement, ensuring cost-effective purchasing from reliable suppliers.
- Negotiate with suppliers and periodically review their performance and pricing.
- Ensure proper use, storage and safeguarding of stock and supplies.
Financial and Operational Controls
- Prepare, implement and manage the annual budget for the residence, controlling expenditure within approved limits.
- Ensure daily reconciliation of bookings, payments and cash received through all channels.
- Establish and enforce effective cash-handling, documentation and approval procedures.
- Investigate discrepancies and escalate financial irregularities to the Chief Executive Officer/Managing Director.
- Monitor operating costs, profit margins and overall profitability, taking corrective action where necessary.
- Ensure compliance with company policies, statutory requirements, safety, hygiene and hospitality regulations.
- Support internal audit activities and maintain proper records of operational and financial transactions.
Marketing and Corporate Account Development
- Lead marketing initiatives to increase occupancy, direct bookings and revenue.
- Collaborate with the Social Media and Marketing team to develop property content, promotions and updates.
- Facilitate content creation within the property, including photographs, videos and promotional features.
- Identify, approach and manage corporate accounts, particularly oil and gas, engineering, consulting and other companies with visiting personnel.
- Monitor market trends, guest feedback and competitor activities to inform marketing strategies.
- Encourage guest engagement and reviews across booking platforms and social media channels.
Management Reporting
- Prepare and submit weekly and monthly management reports covering occupancy, revenue, average daily rate, costs, guest feedback, maintenance and staffing.
- Present performance against budgets and targets, including analysis, identified risks and recommended actions.
- Promptly escalate significant guest-related, safety, security, financial and operational issues to the Chief Executive Officer/Managing Director.
- Provide daily sales reports and ensure accurate and timely financial reconciliations.
Health, Safety and Other Duties
- Ensure strict compliance with Health, Safety and Environment (HSE) policies and procedures by all supervised employees.
- Take responsibility for personal safety and the safety of colleagues.
- Perform other duties assigned by the Chief Executive Officer/Managing Director.
Qualifications and Experience
- Bachelor’s degree in Hospitality Management, Business Administration or a related field. A professional hospitality qualification is an added advantage.
- Minimum of 5 years’ experience in hospitality operations, hotel management or serviced apartment management, including at least 2 years in a management position.
- Proven track record in revenue and occupancy management, cost control and budgeting.
- Strong knowledge of sales reconciliation, financial reporting, inventory management and procurement.
- Demonstrated experience in staff leadership, guest relations and corporate account development.
- Excellent communication, negotiation and interpersonal skills.
- Proficiency in property management and booking systems, as well as Microsoft Office.
Required Skills and Competencies
- Hospitality and property management
- Revenue and occupancy management
- Guest relations and customer experience
- Reservations and sales management
- Housekeeping and quality control
- Food and beverage operations
- Staff leadership and supervision
- Financial management and budget control
- Inventory and procurement management
- Corporate account development
- Marketing and business development
- Maintenance and asset management
- Operational reporting and compliance
- Communication, negotiation and problem-solving
Remuneration
The remuneration package is competitive, along with other benefits.
How to Apply
Interested and qualified candidates should apply online through the Myrtle Management Consultants recruitment portal.
Application Link: https://jobs.smartrecruiters.com/MyrtleManagementConsultants/744000160598179-hospitality-manager
Interviews will be conducted on a rolling basis up to the application deadline. Successful candidates will also be required to undergo additional assessments as part of the selection process.
Application Closing Date
30th November 2026.