Supermarket Manager at Myrtle Management Consultants

Job Title: Supermarket Manager
Company: Myrtle Management Consultants
Location: Port Harcourt, Rivers State
Employment Type: Full-time

Myrtle Management Consultants is a management consulting and recruitment firm that provides business support and talent acquisition services to organisations across different sectors. The company works with clients to identify qualified professionals and connect them with career opportunities that support business growth and operational effectiveness.

Its client, a retail business operating a supermarket in Port Harcourt, Rivers State, provides everyday groceries, household essentials, food items, beverages and other consumer products to individuals, families and the surrounding community. The business focuses on product availability, quality, customer satisfaction and efficient retail operations.

Job Summary

Myrtle Management Consultants is recruiting a Supermarket Manager on behalf of its client in Port Harcourt, Rivers State. The successful candidate will oversee the overall performance of the supermarket, reporting to the General Manager.

The role involves managing sales and profit margins, inventory and suppliers, cash and financial controls, store operations, facilities, delivery services, staff and customer relations. The Supermarket Manager will also lead branch marketing and promotional activities, maintain accurate records and reports, and work closely with the General Manager, Business Administration Manager (South-South) and accountant to achieve the company’s operational and commercial objectives.

Key Responsibilities

Sales and Commercial Performance

• Achieve monthly and quarterly sales, gross margin and basket-value targets for the branch, monitoring performance daily.
• Review sales by category, product and shift, taking corrective action on pricing, displays, staffing and promotions where necessary.
• Prepare the branch budget with the accountant, control expenditure and explain budget variances to the General Manager.
• Identify new products and services based on customer demand and competitor activities, making recommendations to management.

Inventory and Supplier Management

• Maintain accurate stock records and establish minimum and reorder levels for fast-moving products.
• Raise purchase orders and requisitions promptly, receive deliveries and verify items against purchase orders and invoices before signing.
• Conduct daily spot checks, monthly cycle counts and quarterly stocktakes, investigating and reporting stock variances, damages and write-offs.
• Enforce the First-In-First-Out (FIFO) principle, monitor expiry dates and promptly remove expired or damaged goods.
• Evaluate suppliers based on price, quality and reliability, negotiate favourable terms and maintain an approved supplier list.
• Supervise shelf restocking, merchandising, pricing and visual displays, while managing customer orders, fulfilment and returns.

Cash, Revenue and Financial Control

• Ensure all sales are captured at the point of sale and reconcile cash, POS and transfer receipts daily, banking collections within approved timelines.
• Maintain accurate daily, monthly and quarterly records of revenue, expenses, imprest and petty cash, with supporting documentation.
• Enforce cash-handling, refund, discount and transaction-void controls, reporting shortages and irregularities immediately.
• Monitor operating costs, including diesel, utilities and supplies, and identify opportunities to reduce waste and improve cost efficiency.

Store Operations and Facilities

• Oversee daily store operations, including opening and closing procedures, shift coverage, staff conduct, cleanliness and customer flow.
• Ensure the premises, shelving, refrigeration systems, POS equipment, CCTV and other facilities are properly maintained.
• Maintain up-to-date records of assets, servicing, repairs, generator operations and diesel consumption.
• Implement effective security and loss-prevention measures, including stockroom access controls and exit checks.
• Report incidents and emergencies to top management within one hour.

People Management and Administration

• Supervise, schedule and motivate branch employees, preparing shift and leave rosters to ensure adequate staffing.
• Support recruitment, interviews, induction and staff confirmation processes.
• Manage disciplinary matters, suspensions, terminations and employee exits in accordance with company policies and in consultation with the General Manager and Business Administration Manager (South-South).
• Monitor attendance, punctuality, leave, staff welfare and grievances, and verify payroll information before submission.
• Organise on-the-job training in customer service, cash handling, stock management and workplace safety.
• Conduct regular performance appraisals and staff meetings, submitting reports to management.
• Maintain accurate digital and physical employee records and ensure compliance with company policies and government regulations.

Customer Relationship Management

• Maintain a strong customer-focused service culture throughout the supermarket.
• Establish a documented process for receiving, recording, resolving and following up on customer feedback and complaints.
• Maintain the customer database and send birthday and special-occasion messages, as well as updates on offers, discounts and new products.
• Regularly obtain customer feedback through surveys, suggestion boxes and follow-up calls, and implement improvements based on the findings.
• Ensure adequate staff deployment to minimise checkout queues during peak periods.

Delivery Services

• Manage the delivery service from order receipt through picking, packing, dispatch and final delivery.
• Handle orders received through telephone calls, WhatsApp, online platforms and walk-in customers.
• Recommend delivery zones, fees, minimum order values and delivery timelines to the General Manager for approval.
• Supervise pickers, packers and delivery riders or drivers, ensuring adequate staffing during peak periods.
• Ensure orders are complete, correctly priced and properly packed, with appropriate handling of perishable and frozen products.
• Agree on suitable substitutions with customers when requested items are unavailable.
• Maintain order and delivery records, including dispatch times, delivery times and proof of delivery.
• Resolve failed deliveries, returns and refunds promptly, reconcile delivery payments daily and monitor receipts held by riders.
• Ensure delivery vehicles and motorcycles are roadworthy and that riders possess valid documents and comply with safety requirements.
• Monitor delivery costs against fees collected and obtain customer feedback on delivery services.

Marketing, Promotions and Business Development

• Plan and execute in-store and community promotions to attract new customers, retain existing ones and increase revenue and profitability.
• Develop customer engagement strategies for corporate clients, residential estates and business partners.
• Oversee brand activation and visibility initiatives.
• Monitor the results of promotional activities, including sales growth, margins and costs, and report findings to management.

Quality Control, Compliance and Reporting

• Monitor the quality of products sourced from markets and vendors, rejecting substandard supplies.
• Ensure all outlet licences, permits and certificates meet Federal and State Government requirements and are renewed before expiry.
• Ensure compliance with the requirements of health agencies and other statutory bodies, keeping the branch ready for inspections.
• Submit daily sales and operational reports, monthly performance reports and other updates requested by management.

Health, Safety and Other Duties

• Ensure strict compliance with Health, Safety and Environment (HSE) policies and procedures by all employees.
• Conduct regular safety inspections and take responsibility for personal and colleagues’ safety.
• Prepare and distribute memos, notes and correspondence.
• Provide administrative support to the General Manager as required.
• Perform other duties assigned by the Managing Director, Business Administration Manager and General Manager.

Qualifications and Experience

• Bachelor’s degree or Higher National Diploma (HND) in Business Administration, Marketing, Accounting or a related field.
• Minimum of 5 years’ experience in supermarket or retail management, including at least 1 year in a team supervisory role.
• Sound knowledge of retail operations, including inventory control, merchandising, pricing, cash management, order fulfilment and delivery.
• Good working knowledge of POS and inventory management software, as well as Microsoft Excel.
• Ability to interpret sales and stock reports and take appropriate action based on the findings.
• Excellent communication, negotiation and presentation skills, with a strong customer service orientation.
• Strong analytical, critical-thinking and problem-solving abilities.
• Good time management and organisational skills, with the ability to work in a fast-paced environment.
• Strong goal-setting, planning, leadership and staff motivation skills.
• Ability to work effectively with people of different personalities and backgrounds.
• High level of integrity and attention to detail, particularly in handling cash and inventory.

Required Skills and Competencies

• Supermarket and retail operations management
• Sales and commercial performance management
• Inventory control and stock reconciliation
• Supplier management and negotiation
• Cash management and financial controls
• POS and inventory management systems
• Customer service and relationship management
• Delivery and order fulfilment management
• Staff supervision and performance management
• Marketing, promotions and business development
• Microsoft Excel and reporting
• Health, safety and regulatory compliance
• Problem-solving and decision-making

Remuneration

The remuneration package is competitive, along with other benefits.

How to Apply

Interested and qualified candidates should apply online through the Myrtle Management Consultants recruitment portal.

Application Link: https://jobs.smartrecruiters.com/MyrtleManagementConsultants/744000160592546-supermarket-manager

Interviews will be conducted on a rolling basis up to the application deadline. Successful candidates will also be required to undergo additional assessments as part of the selection process.

Application Closing Date

30th November 2026.