Company: Flutterwave
Job Title: Senior Associate, Settlement
Department: Global Operations
Location: Lekki, Lagos State
Employment Type: Full-time
Industry: Fintech / Financial Services
Experience: Minimum of 5 years
About Flutterwave
Flutterwave is an African fintech company that provides payment infrastructure enabling consumers and businesses across Africa and international markets to send and receive payments. The company provides payment solutions designed to make cross-border and digital transactions more convenient and accessible.
About the Role
Flutterwave is seeking an experienced Senior Associate, Settlement to join its Global Operations team in Lagos. The role is responsible for ensuring accurate and timely processing of merchant settlements, managing chargeback disputes and supporting effective risk and operational controls.
The successful candidate will work closely with internal teams, banks, payment networks and other external stakeholders to resolve settlement issues, manage chargebacks and improve operational efficiency.
Key Responsibilities
Merchant Settlements
- Oversee daily, weekly and monthly merchant settlement and reconciliation processes.
- Review and approve merchant transaction details, ensuring accuracy and compliance with internal policies and procedures.
- Manage multiple merchant settlements and transaction details on a daily basis.
Chargeback Management
- Develop and maintain knowledge of chargeback regulations and procedures across different payment networks and regions.
- Investigate and respond to chargeback disputes promptly and in compliance with relevant regulations.
- Implement strategies to reduce chargeback rates and fraud risks.
- Monitor transaction patterns and identify potential fraudulent activities.
Stakeholder Communication
- Serve as a primary point of contact for internal stakeholders, including Customer Support, Sales and Product teams, on settlement-related enquiries.
- Collaborate with external partners such as banks, payment networks and regulatory bodies to resolve settlement issues and ensure compliance with industry standards.
Risk Management & Compliance
- Establish and enforce strong risk and operational controls to mitigate fraud and ensure regulatory compliance.
- Track and maintain fraud incident reports and related analyses.
Reporting & Analysis
- Generate regular reports on settlement processing metrics, merchant settlement activities, chargeback statistics and refund trends.
- Analyse data to identify trends, patterns and areas for improvement.
- Make strategic recommendations to optimise operational performance.
- Report on fraudulent versus service-related chargebacks, refunds, actions taken and results achieved.
Process Improvement
- Lead initiatives to streamline settlement and chargeback processes.
- Improve operational efficiency and optimise resource allocation.
- Identify opportunities for automation, innovation and technology enhancements.
Requirements
- Bachelor’s degree in Business Administration, Finance or a related field. An advanced degree is preferred.
- Minimum of 5 years of experience in settlements or chargeback processing within the payments industry.
- In-depth knowledge of payment processing systems, settlement procedures and chargeback regulations.
- Strong analytical skills with the ability to interpret complex data and generate actionable insights.
- Excellent communication and interpersonal skills.
- Proven leadership experience and ability to motivate and inspire teams.
- Strong attention to detail and organisational skills.
- Proficiency in relevant payment processing platforms, CRM systems and Microsoft Office applications.
- Strong Excel skills, including the ability to handle large volumes of data and prepare detailed reports.
- Client engagement experience.
- Ability to work effectively as part of a team and manage projects.
You’ll Love This Job If You
- Have an intellectual curiosity about payments and technology.
- Can quickly understand customer use cases and requirements.
- Can drive cross-functional teams from ideation through to solution delivery.
- Can effectively manage proactive and reactive tasks.
- Are self-driven, passionate, goal-oriented and committed to process improvement.
- Are comfortable managing relationships across different levels of an organisation, from senior executives to engineers.
How to Apply
Interested and qualified candidates should apply for the Senior Associate, Settlement position through Flutterwave’s official recruitment portal.
Application Link: Flutterwave Careers
Application Closing Date: Not Specified