Hilton Hotels and Resorts offers career opportunities across hospitality, hotel operations, food and beverage, front office, housekeeping, engineering, security, finance, sales, administration, and other professional areas. This page provides information on Hilton Hotels and Resorts jobs, vacancies, recruitment opportunities, internships, and career openings for qualified candidates looking to build a career in the hospitality industry.

About Hilton Hotels and Resorts

Hilton Hotels and Resorts is a globally recognised hospitality brand offering hotel accommodation, dining, guest services, and other hospitality experiences across destinations around the world. The brand is part of Hilton, a leading global hospitality company with a broad portfolio of hotels and resorts. Hilton Hotels and Resorts is known for providing high-quality hospitality and guest experiences, with its properties serving leisure and business travellers in major cities, resorts, and other destinations. The brand places strong emphasis on customer service, innovation, safety, and operational excellence.

Hilton Hotels & Resorts Recruitment and Jobs

Front Office Manager at Hilton Hotels and Resorts

Company: Hilton Hotels and Resorts
Job Title: Front Office Manager
Location: Lagos, Nigeria
Work Mode: On-site
Job Type: Full-time
Job Category: Guest Services / Operations / Front Office
Job Identification: 218954

Job Summary

Hilton Hotels and Resorts is seeking a Front Office Manager to join the team at Legend Hotel Lagos Airport, Curio Collection by Hilton.

The Front Office Manager will oversee the hotel’s front office operations and help ensure guests receive efficient, professional, and welcoming service throughout their stay. The role involves coordinating front desk activities, supporting team members, resolving guest concerns, and maintaining Hilton’s service standards.

Key Responsibilities

• Oversee daily front office and guest service operations.
• Ensure guests receive professional, efficient, and personalised service.
• Supervise and support front office team members.
• Coordinate check-in and check-out processes.
• Handle guest enquiries, requests, and complaints promptly and professionally.
• Ensure accurate guest records and effective front desk procedures.
• Monitor room allocations, reservations, and guest requirements.
• Work closely with Housekeeping, Concierge, Security, and other departments to ensure smooth hotel operations.
• Address operational issues and escalate significant matters to senior management when required.
• Ensure compliance with hotel policies, procedures, and service standards.
• Support staff training, development, and performance management.
• Monitor front office performance and identify opportunities for service improvement.
• Maintain a strong focus on guest satisfaction and operational efficiency.

Requirements

Candidates should possess relevant qualifications and experience in hotel front office operations or guest services. Strong communication, leadership, customer service, problem-solving, and organisational skills are important for the role.

Previous experience in a supervisory or management position within a hotel or hospitality environment is advantageous.

How to Apply

Interested and qualified candidates should apply online through the Hilton careers portal.

Application Link: Apply for Front Office Manager at Hilton Hotels and Resorts

Application Closing Date: Not Specified.