Company: Sheraton Lagos Hotel / Marriott International
Job Title: Sales Executive
Job Type: Full-time
Location: Lagos, Nigeria
Job Field: Sales & Marketing
Qualification: High School Diploma or G.E.D. equivalent
Experience: At least 2 years of related work experience
Supervisory Experience: Not required
Job ID: 26090959
Application Closing Date: Not Specified
About Sheraton Lagos Hotel
Sheraton Lagos Hotel is part of Sheraton Hotels & Resorts, a global hospitality brand within Marriott International. Sheraton provides welcoming spaces and engaging experiences for guests across its communities around the world.
Job Description
The Sales Executive will support the hotel’s sales and marketing activities while providing excellent guest service. The role involves handling guest requests and reservations, using sales techniques to maximise revenue, promoting the Marriott brand and supporting general Sales & Marketing operations.
Key Responsibilities
- Contact the appropriate departments, including Sales, Data Administration and Accounting, to resolve guest calls, requests and concerns.
- Use effective sales techniques, including upselling, to maximise revenue while maintaining guest loyalty.
- Provide complimentary gifts or benefits to guests where appropriate for their patronage.
- Promote awareness of the Marriott brand both internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process reservation requests, changes and cancellations received by phone, fax or mail.
- Enter Marriott Rewards information into the appropriate software when handling guest reservations.
- Answer, record and process guest calls, requests, questions and concerns.
- Perform general office duties supporting Sales & Marketing, including filing, emailing, typing and faxing.
- Assist management with training and motivating employees and serve as a positive role model.
- Follow all company policies and procedures.
- Maintain a clean and professional appearance and protect confidential company information and assets.
- Welcome and acknowledge guests according to company standards and anticipate their service needs.
- Communicate clearly and professionally with guests and colleagues.
- Prepare and review written documents accurately and completely.
- Answer telephone calls using appropriate professional etiquette.
- Develop positive working relationships and support team members in achieving common goals.
- Listen and respond appropriately to employee concerns.
- Monitor the performance of others to ensure compliance with quality standards.
- Perform other reasonable duties assigned by supervisors.
Preferred Qualifications
- High School Diploma or G.E.D. equivalent.
- At least 2 years of related work experience.
- No supervisory experience is required.
- No licence or certification is required.
Equal Opportunity
Marriott International is committed to being an equal opportunity employer and fostering an inclusive workplace where employees from diverse backgrounds and experiences are valued. The company is committed to non-discrimination on any protected basis, including disability, veteran status and other characteristics protected by applicable law.
How to Apply
Interested and qualified candidates should apply online through the Marriott International careers website.
Application Closing Date: Not Specified