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Microsoft is a global technology company headquartered in Redmond, Washington, USA. The company develops software, cloud services, devices, and other technology solutions, with a mission to help people and businesses achieve more.
Job Title: Customer Success Account Management Manager
Job Number: 200047109
Location: Nigeria
About the Role
The Customer Success Account Management Manager will lead a team responsible for delivering customer outcomes, business growth, cloud adoption, and AI transformation across a portfolio of accounts.
Key Responsibilities
- Lead and coach Customer Success Account Managers to deliver customer and business results.
- Manage portfolio performance, identify risks, and drive accountability.
- Build relationships with senior customer executives and provide strategic guidance.
- Coordinate Microsoft and partner teams to deliver customer success strategies.
- Develop talent through coaching, succession planning, and inclusive leadership.
- Drive consistent customer engagement, governance, and value realisation practices.
- Champion AI adoption, continuous learning, and operational excellence.
Requirements
- Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or a related field with 15+ years of relevant experience; or a Master’s Degree with 10+ years of relevant experience.
- 10+ years of relevant experience within the customer industry, particularly banking, is preferred.
- 5+ years of people management experience.
- 5+ years of experience managing a consumption portfolio.
- PMI or equivalent project management certification is an advantage.
- Prosci or equivalent certification is an advantage.
How to Apply
Interested and qualified candidates should apply online through the Microsoft Careers portal.
Application Closing Date
8th September, 2026.
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