Company: International Medical Corps
Job Title: Assistant, Accountability and Effectiveness
Job Reference: 5513
Location: Katsina, Katsina State, Nigeria
Office: Maiduguri
Category: Safe and Accountable Programming (SAP
About International Medical Corps
International Medical Corps is a global humanitarian organisation dedicated to saving lives, easing suffering and helping communities become self-reliant. The organisation works with crisis-affected populations by providing healthcare, humanitarian assistance and support that strengthens communities and improves access to essential services.
Job Summary
The Assistant, Accountability and Effectiveness will support the Accountability and Effectiveness (A/E) team in ensuring that accountability mechanisms are established and implemented across International Medical Corps programmes.
The role focuses particularly on community engagement, information sharing, meaningful participation of beneficiaries, feedback and complaints handling, as well as protection mainstreaming. The successful candidate will also support the implementation of Community Based Feedback and Response Mechanisms (CBFRM) and help ensure that programmes are safe, effective and accountable.
The Assistant will be primarily responsible for collecting and documenting feedback and complaints received through the country-level CBFRM. The position will also provide regular reports and analysis on feedback, complaints and the use of various feedback channels.
Key Responsibilities
Policies, Guidance and Procedures
- Support the A/E Manager and A/E Officer with reporting on Accountability to Affected Populations (AAP) and Core Humanitarian Standard (CHS) commitments.
- Contribute to the organisation’s credibility through adherence to the Code of Conduct, humanitarian principles and the nine Core Humanitarian Standard commitments.
Safe and Accountable Programming
- Support the development of guidance for country teams on community-based communication plans.
- Help develop information-sharing and communication plans and tools for crisis-affected communities.
- Participate in the routine collection of beneficiary feedback on International Medical Corps activities and commitments.
- Support programmes and operations in adopting protection-mainstreaming approaches.
Project Design and Planning
- Support country offices in conducting protection risk assessments for affected populations.
- Assist programme teams in identifying protection risks and developing appropriate mitigation measures.
- Support the maintenance of Protection Mainstreaming Action Plans.
- Assist with AAP analyses and assessments, including stakeholder analysis, communication needs assessments and community consultations.
Project Implementation
- Support the routine collection of AAP data throughout the project cycle.
- Assist in ensuring that appropriate tools and systems are available to support learning and decision-making.
- Support the disaggregation and analysis of data and the development of relevant indicators and recommendations.
Community-Based Feedback and Response Mechanism
- Support the maintenance of local Community Based Feedback and Response Mechanisms (CBFRM).
- Assist with consultations to understand community preferences according to the operational context.
- Facilitate the collection of beneficiary feedback on the quality of International Medical Corps programmes.
- Promote awareness of available feedback channels among staff and communities.
- Receive feedback through channels such as feedback boxes, WhatsApp, email, telephone hotlines and help desks.
- Enter feedback and complaints promptly into the central CBFRM database.
- Assist with field visits to monitor data collection and the appropriate placement of suggestion boxes and signage.
- Support the maintenance and updating of the CBFRM database.
- Review, categorise and refer feedback to relevant departments and external service providers.
- Follow up with relevant departmental focal persons to ensure complaints and feedback are appropriately addressed.
- Support timely communication of responses and actions taken back to individuals or communities who submitted feedback.
- Provide reports on the feedback system, caseload and recommendations.
Data Management
- Enter data accurately and promptly into the central CBFRM database.
- Help maintain the database and analyse feedback data for trends.
- Support the dissemination of findings to relevant stakeholders.
- Perform other duties as assigned.
Requirements
- Diploma in Social Sciences, Public Health, Statistics, International Development or a related field, with experience or background in accountability to affected populations, protection mainstreaming and/or safeguarding.
- An equivalent combination of relevant education and experience may be considered.
- At least 2 years of relevant experience with a humanitarian organisation, particularly working with refugees or internally displaced persons (IDPs) in humanitarian settings.
- Basic knowledge of accountability mechanisms.
- Strong experience in database entry and management.
- Good understanding of the local context.
- Strong personal and organisational skills, including time management and the ability to meet deadlines.
- Ability to effectively follow up with different departments.
- Good computer skills and proficiency in Microsoft Word, PowerPoint, Excel and Outlook.
- Good communication skills and the ability to work effectively with people from diverse backgrounds.
- Understanding of data collection methods.
- Medium-level English proficiency in speaking, reading and writing.
- High-level proficiency in the relevant country-specific language in speaking, reading and writing.
Ethical Conduct and Safeguarding
International Medical Corps expects all employees to comply with its Code of Conduct and Ethics, organisational policies and humanitarian standards.
Staff are expected to help prevent fraud, corruption, conflicts of interest, exploitation, abuse, harassment, bullying and other forms of misconduct. International Medical Corps is committed to safeguarding children, adults at risk and crisis-affected populations and promoting meaningful participation and accountability.
Employees are also required to report suspected or actual misconduct or violations of organisational policies. The organisation’s whistleblower protections prohibit retaliation against individuals who report concerns in good faith.
How to Apply
Interested and qualified candidates should apply online through the official International Medical Corps recruitment portal:
Apply for Assistant, Accountability and Effectiveness – International Medical Corps
Application Closing Date
Not Specified