Job Title: IT Support Executive
Location: Yaba, Lagos
Employment Type: Full-time
ReelFruit is a leading healthy snack company founded in 2012. The company pioneered the introduction of healthy dried fruit snacks in the Nigerian market, with a mission to build a scalable agribusiness that adds value to the local fruit value chain while producing, packaging, and distributing locally made snacks for markets around the world.
Job Summary
The IT Support Executive will be responsible for managing and maintaining the company’s IT infrastructure, ensuring seamless system operations, and driving technology improvements to enhance efficiency and productivity.
The role requires proactive problem-solving, a strong understanding of IT systems, and effective collaboration with various departments.
Duties and Responsibilities
IT Infrastructure Management
- Install, configure, and maintain hardware and software systems.
- Monitor and maintain servers, networks, and workstations to ensure uninterrupted operations.
- Ensure data backups, disaster recovery systems, and security protocols are active and functional.
Technical Support
- Provide technical support to staff and troubleshoot hardware and software issues.
- Manage IT helpdesk operations and respond to support tickets and queries promptly.
- Train employees on the effective use of technology tools, hardware, and business software.
System Optimization and Upgrades
- Identify opportunities for system enhancements and execute upgrades to improve operational efficiency.
- Collaborate with vendors to procure, install, and configure new systems, hardware, and software licenses.
- Ensure all systems and business applications remain updated, patched, and running smoothly.
Network and Security Management
- Monitor network performance and bandwidth and ensure secure access to company systems.
- Implement cybersecurity measures to protect company infrastructure against data breaches, malware, and cyber threats.
- Regularly review and update IT security policies, access controls, and protocols.
Data Management and Reporting
- Maintain company database systems, ensuring data accuracy, integrity, and confidentiality.
- Generate technical reports and analytics to support management decision-making.
- Administer and maintain cloud-based applications and collaborative platforms.
Process Improvement
- Evaluate existing IT infrastructure workflows and recommend enhancements to boost organizational productivity.
- Support the implementation of automated processes to streamline repetitive tasks.
Compliance and Documentation
- Ensure IT operations comply with relevant statutory data protection, security regulations, and industry standards.
- Create and maintain comprehensive IT documentation, including standard operating procedures, policies, and user manuals.
Educational Qualifications, Experience and Requirements
- Minimum of a Bachelor’s Degree or HND in Computer Science, Information Technology, or a related discipline.
- 3–5 years of proven experience in IT support, infrastructure management, or a comparable technical role.
- Strong knowledge of IT systems administration, network protocols, and cybersecurity principles.
- Proficiency in system administration utilities, ERP software, and cloud-based services.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Effective verbal and written communication and interpersonal abilities.
- Demonstrated ability to prioritize tasks, handle multiple technical projects, and meet operational deadlines.
How to Apply
Interested and qualified candidates should apply online through the official application platform.
Application Closing Date: 18th September, 2026.