MTN Nigeria is a leading telecommunications company providing mobile communication, digital, and connectivity services to millions of customers across Nigeria. The company is committed to delivering innovative solutions and enhancing customer experiences through technology, data, and customer-focused services.
MTN Nigeria is recruiting qualified candidates to fill the position of Analyst – Segment and Channel Planning, Customer Relations and Experience.
Job Title: Analyst – Segment and Channel Planning, Customer Relations and Experience
Location: Ikoyi, Lagos, South West Region, Nigeria
Employment Type: Full-time
Reports To: Manager – Segment and Channel Planning High Value and Mass Market
Division: Customer Relations and Experience
Job Mission
To ensure the proper design, implementation, and availability of technical support for user systems within the assigned division or department.
Job Description
- Ensure integrity in managing subscriber data and information.
- Document actions taken to resolve client problems.
- Support the optimisation, coaching, and development of team members, including planning and executing team-building activities.
- Ensure team members adhere to all defined operational guidelines.
- Conduct research and provide feedback on consumer usage and perceptions of MTN Nigeria’s products and services for product evaluation and business development.
- Maintain brand alignment in delivering sales and services within the service centre environment.
- Collaborate with relevant departments, including Marketing, in deploying promotional activities.
- Analyse and report customer-impacting trends, including competitive intelligence, to support management decision-making.
- Coordinate document-vetting activities and ensure the completeness and accuracy of all documents and information.
- Ensure the generation of relevant reports for management purposes.
- Develop key account management tactics in line with the organisation’s value propositions.
Requirements
Education
- First degree in a related discipline.
- Fluent in English.
Experience
3–7 years’ experience, including:
- Experience working in a medium-sized organisation.
- Experience in Customer Care and Management.
- Some experience in formal business analysis.
How to Apply
Interested and qualified candidates should apply online through the MTN Nigeria careers portal.
Apply for Analyst – Segment and Channel Planning
Application Closing Date: Not Specified.