MTN Nigeria is a leading telecommunications company providing mobile communication, digital, and connectivity services to millions of customers across Nigeria. The company is committed to delivering innovative solutions and enhancing customer experiences through technology, data, and customer-focused services.
MTN Nigeria is recruiting qualified candidates to fill the position of Officer – Customer Operations Walk In PH, Customer Relations and Experience.
Job Title: Officer – Customer Operations Walk In PH, Customer Relations and Experience
Location: Port Harcourt, South South Region, Nigeria
Employment Type: Full-time
Reports To: Manager – Customer Operations Walk In Port Harcourt
Division: Customer Relations and Experience
Job Mission
To contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN customers through assigned media or within a designated location.
Job Description
- Market MTN products and services to current and potential customers.
- Perform the necessary system transactions related to customer requests.
- Use organisation and time management tools to track cases and meet turnaround times and other required metrics.
- Maintain integrity in managing subscriber data and information.
- Ensure collected customer data is kept confidential and used specifically for the purpose of its collection.
- Identify and report customer-impacting trends.
- Enlighten and educate customers on new products and initiatives within MTN.
- Escalate and route customer issues to the relevant process operators.
- Verify that the correct cash amounts are paid.
- Perform software installation and configuration requests.
- Perform the incident escalation process in compliance with laid-down policies and procedures.
- Collect and book in customer phones for warranty repairs.
- Communicate credit status to customers.
- Identify problematic invoices proactively and promptly notify the billing division.
Requirements
Education
- First degree in any related field.
- Fluent in English.
Experience
3–7 years’ experience, which includes:
- Experience working with others.
- Experience working in a medium-sized organisation.
- Experience in a Call Centre (Prepaid/Postpaid) environment, including experience as a Customer Care Representative in areas such as retention and churn.
How to Apply
Interested and qualified candidates should apply online through the MTN Nigeria careers portal.
Apply for Officer – Customer Operations Walk In PH
Application Closing Date: Not Specified.