Job Title: Regional Retail Operations Team Lead | Company: M-KOPA
Location: Enugu, Enugu State
Job Type: Full-time
Work Arrangement: Hybrid
Department: Smartphones Retail
Industry: Financial Technology (Fintech)
Experience: Minimum of 3 years
M-KOPA is recruiting to fill the position of Regional Retail Operations Team Lead in Enugu, Nigeria. The successful candidate will oversee regional retail operations, manage inventory and logistics, supervise retail teams, and develop strategies to improve operational efficiency and customer satisfaction.
M-KOPA is a pan-African fintech company providing asset financing and credit to underserved customers across Kenya, Uganda, Nigeria, Ghana and South Africa. The company has served over 10 million customers and extended more than $2 billion in cumulative credit, helping expand access to digital and financial services.
Responsibilities
- Manage stock reconciliation across the region, including replenishing understocked products, maintaining approved stock levels for Direct Sales Representatives (DSRs), and coordinating aged stock returns and reallocations.
- Oversee phone repair logistics, customer pickups, reverse logistics procedures and timely closure of cancellations.
- Monitor payment collections and track collection performance.
- Coach Shop Assistants on operational processes, products, M-KOPA.net systems and customer service standards.
- Develop and implement retail strategies that support regional business objectives.
- Resolve operational challenges and ensure smooth daily retail operations.
- Monitor and report Shop Assistant performance.
- Train new Stock Controllers and conduct regular refresher training for existing team members.
- Establish and manage depot operations across the region.
- Coordinate inventory allocation and stock shortage prevention across multiple retail locations.
Requirements
- At least three years of demonstrable experience in field office operations, customer care, sales or retail operations.
- A diploma or degree in Customer Service, Inventory Management or a related field.
- Experience managing inventory, coaching teams and improving operational performance.
- Knowledge of inventory management, reverse logistics, stock allocation and retail management systems.
- Ability to manage multiple operational performance indicators simultaneously.
- Strong leadership, communication, coaching and team management skills.
- Excellent problem-solving and organisational abilities.
- Ability to develop operational strategies aligned with business objectives and manage competing priorities across multiple locations.
Benefits
M-KOPA supports employee career development through training programmes, coaching partnerships and on-the-job learning. Employees also benefit from family-friendly policies, well-being support and flexible working arrangements.
How to Apply
Interested and qualified candidates should apply online through the M-KOPA recruitment portal.
Click here to apply for the Regional Retail Operations Team Lead job at M-KOPA
Applications are reviewed on a rolling basis, and the vacancy may close early if a suitable candidate is selected. Successful applicants will undergo pre-employment background checks.
Application Closing Date: Not Specified
Important Notice: M-KOPA does not charge recruitment, processing or interview fees at any stage of its hiring process.