Location: Owerri, Imo State
Employment Type: Full-time
Job Identification: 224821
Hotel: DoubleTree by Hilton, Owerri
Hilton Hotels & Resort is recruiting a qualified Front Office Manager to oversee daily front office operations at DoubleTree by Hilton, Owerri, and ensure guests receive exceptional service throughout their stay.
The successful candidate will lead the front office team, maintain high service standards, resolve guest concerns and implement strategies to improve guest satisfaction, room occupancy and hotel revenue.
Key Responsibilities
- Oversee daily front office operations, including guest services, registration, room inventory management and compliance with hotel policies and standards.
- Monitor guest satisfaction, address service issues and implement improvements to enhance the overall guest experience.
- Promote hotel services and implement upselling strategies to increase room occupancy and revenue.
- Provide regular updates and training to ensure team members understand hotel facilities, services and local attractions.
- Welcome guests, respond to enquiries and resolve complaints promptly and professionally.
- Supervise and support front office team members, monitor performance and provide coaching to improve service delivery.
- Foster a positive, productive and collaborative working environment.
Requirements
Candidates should demonstrate the ability to manage front office operations, lead a team and deliver outstanding guest experiences in a hospitality environment.
The ideal candidate should possess strong leadership, communication, problem-solving and customer service skills, alongside a commitment to professional integrity, teamwork and operational excellence.
Why Join Hilton Hotels & Resort?
Hilton offers opportunities to build a rewarding career with a globally recognised hospitality company committed to exceptional guest experiences and employee development.
Team members benefit from an inclusive workplace culture, career development opportunities and the chance to work with internationally recognised hotel brands.
How to Apply
Interested and qualified candidates should apply online through the official Hilton careers portal.
Click here to apply for the Front Office Manager job
Application Closing Date: Not Specified