Location: Epe, Lagos
Department: Front Office
Reports to: Front Office Supervisor / Hotel Manager
Salary: N70,000 monthly
Efezi Southsea Nigeria Limited is a hospitality consultancy firm established in 2009, specialising in providing expert services to small and medium-sized hotels.
The company is recruiting to fill the position of Female Receptionist in Epe, Lagos. The successful candidate will manage front desk operations, welcome guests, handle reservations, process check-ins and check-outs, respond to enquiries and ensure that guests receive professional and courteous service throughout their stay.
Job Summary
The Female Receptionist will serve as the first point of contact for guests, helping to create a welcoming environment while ensuring the efficient management of reservations, guest records, payments and front office activities.
Key Duties and Responsibilities
Guest Reception and Check-in/Check-out
- Welcome guests warmly and professionally upon arrival.
- Attend to walk-in guests and provide information about room types, rates and hotel facilities.
- Register guests, verify identification and reservation details, and complete the required documentation.
- Allocate rooms according to availability and approved procedures.
- Explain hotel policies, facilities and services to guests.
- Prepare guest bills, process check-outs and manage room keys appropriately.
Reservations and Communication
- Receive and manage room reservations through approved channels.
- Confirm room availability before accepting bookings and update reservation records when changes occur.
- Coordinate with Housekeeping to confirm room readiness and prevent double bookings.
- Answer telephone calls promptly, handle enquiries and transfer calls to the appropriate departments.
- Respond professionally to emails, online enquiries and booking requests.
- Take accurate messages and ensure they reach the intended recipients.
Guest Relations and Complaints
- Attend to guest requests, complaints and enquiries courteously.
- Resolve minor complaints within delegated authority and refer serious issues to the Front Office Supervisor or Hotel Manager.
- Follow up on outstanding guest requests to ensure satisfactory resolution.
- Protect guest privacy and maintain confidentiality.
Billing and Payment Management
- Prepare accurate guest invoices and bills.
- Receive and document payments in accordance with hotel procedures and authorised payment methods.
- Issue receipts and ensure charges are correctly posted to guest accounts.
- Report billing discrepancies and payment issues promptly.
- Reconcile cash and payment records during shift handovers.
Departmental Coordination
- Liaise with Housekeeping to ensure rooms are clean and ready for occupancy.
- Notify Maintenance of room defects and facility faults.
- Coordinate with the Restaurant, Bar and Room Service teams regarding guest requests and authorised charges.
- Communicate VIP arrivals, special requests and guest departures to the appropriate departments.
Record Keeping and Reporting
- Maintain accurate guest registration, reservation and room occupancy records.
- Update room availability information and prepare relevant front office reports.
- Prepare shift handover notes and record guest complaints, incidents and outstanding requests.
- Maintain proper documentation of payments, receipts and room transactions.
- Secure reception records, keys and payment documents appropriately.
Professional Conduct and Safety
- Maintain a neat appearance and comply with the hotel’s dress code.
- Demonstrate punctuality, honesty, patience and courtesy.
- Maintain professional relationships with guests and colleagues.
- Follow hotel policies, procedures and standard operating practices.
- Protect guest information and verify identities before issuing replacement keys.
- Report suspicious activities, security concerns and emergencies promptly.
Required Qualifications and Skills
- Minimum of SSCE; an OND or HND in Hospitality Management, Tourism or a related field is an advantage.
- Previous experience in hotel reception or customer service is desirable.
- Good communication and interpersonal skills.
- Basic computer proficiency and familiarity with hotel management software.
- Good numerical, organisational and record-keeping skills.
- Professional telephone etiquette and problem-solving ability.
- Honesty, patience, neatness and attention to detail.
Salary
The position offers a salary of N70,000 monthly.
How to Apply
Interested and qualified candidates should send their applications to [email protected], using Female Receptionist as the subject of the email.
Application Closing Date: 31st October, 2026.