Job Title: Customer Service Executive (Hausa Speaking)
Company: Simba Group
Location: Ikeja, Lagos
Employment Type: Full-time
Simba Group is a Nigerian conglomerate established in 1988, with a Pan-Nigeria presence and business interests across some of the country’s most dynamic economic sectors. The Group operates in transportation, power and IT-enabled services, which are critical to Nigeria’s economic growth.
Simba Group is committed to providing innovative, high-quality products and excellent after-sales services to its customers. Its operations are guided by core values of integrity, innovation, openness and consistency.
Job Summary
Simba Group is recruiting a fluent Hausa-speaking Customer Service Executive to handle customer enquiries, provide product and service information, resolve complaints and ensure a positive customer experience.
The successful candidate will communicate with Hausa-speaking customers in both Hausa and English, address service-related concerns and maintain strong customer relationships.
Key Responsibilities
- Handle customer enquiries and complaints through phone calls, emails and other communication channels.
- Communicate effectively with Hausa-speaking customers and provide support in Hausa and English.
- Provide accurate information about products, services, pricing and after-sales support.
- Resolve customer complaints promptly and escalate complex issues where necessary.
- Maintain accurate records of customer interactions, feedback and complaints.
- Follow up with customers to ensure issues are resolved and service expectations are met.
- Build and maintain positive customer relationships.
- Support the customer service team in achieving service delivery targets.
Qualifications and Requirements
- OND, HND or Bachelor’s Degree in any relevant discipline.
- Fluency in spoken Hausa and English is mandatory.
- 1–3 years of experience in customer service, call centre operations or a related role.
- Excellent verbal and written communication skills.
- Strong interpersonal, listening and problem-solving skills.
- Customer-oriented approach and the ability to handle difficult situations professionally.
- Basic computer literacy and familiarity with Microsoft Office.
Key Competencies
- Effective communication and active listening.
- Patience and empathy.
- Conflict resolution and problem-solving.
- Attention to detail.
- Ability to work in a fast-paced environment.
How to Apply
Interested and qualified candidates should apply online through the application link below:
Application Closing Date
12th November, 2026.