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Job Title: Steward
Company: Lagos Marriott Hotel Ikeja
Location: Ikeja, Lagos
Employment Type: Full-time
Job ID: 26145934
Career Area: Food and Beverage & Culinary

Marriott International is a leading global hospitality company with a portfolio of hotel brands serving guests across the world. Marriott Hotels is recognised for its commitment to exceptional hospitality, innovative guest experiences and high-quality service.

Lagos Marriott Hotel Ikeja is part of Marriott International’s hospitality network, offering opportunities for employees to develop their skills and build careers in the hotel and hospitality industry. The company promotes teamwork, professional development, diversity and a positive working environment.

Lagos Marriott Hotel Ikeja is recruiting to fill the position below:

Job Summary

The Steward will manage daily kitchen utility operations, including dish room activities, night cleaning, back dock cleaning and maintenance, banquet plating and food running.

The successful candidate will supervise kitchen associates who are not directly involved in cooking, including dishwashers and kitchen helpers. The role also involves managing supplies and equipment, maintaining hygiene and safety standards, controlling inventories and ensuring efficient kitchen operations while promoting guest and employee satisfaction.

Qualifications and Experience

Candidates must meet either of the following requirements:

High school diploma or GED with at least four years of experience in procurement, food and beverage, culinary operations or a related professional area.

Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related discipline, with at least two years of experience in procurement, food and beverage, culinary operations or a related professional area.

Key Responsibilities

Managing Day-to-Day Operations

Order and manage necessary supplies, ensuring employees have the supplies, equipment, tools and uniforms required to perform their duties.
Schedule events, programmes and activities, as well as coordinate the work of other employees.
Monitor the delivery of ordered materials and ensure existing supplies are properly maintained.
Provide timely updates and relevant information to executives, colleagues and subordinates.
Support effective repair and maintenance programmes for dish room equipment.
Conduct inventories of china, glassware and silverware.
Monitor inventories of food, equipment, smallware and liquor, and report shortages to the appropriate personnel.
Coordinate banquet plating and food running activities with the Banquet Chef and Banquet Maitre d’.
Enforce proper breakdown procedures for banquets, restaurants, room service and the associate cafeteria.
Ensure compliance with all Food and Beverage policies, standards and procedures.
Ensure compliance with applicable laws and regulations.
Inspect supplies, equipment and work areas to ensure efficient service and compliance with established standards.
Inspect food holding and transportation equipment and ensure they remain in proper working condition.
Manage kitchen equipment, china, glassware and silverware, ensuring adequate supplies of clean items.
Operate and maintain departmental equipment and report any malfunctions.
Perform the duties of utility associates whenever necessary.
Purchase appropriate supplies and manage inventories in line with approved budgets.
Supervise dish room shift operations.
Understand and implement the brand’s safety standards.

Providing and Ensuring Exceptional Customer Service

Attend meetings and communicate with executives and colleagues to improve service quality.
Manage daily operations while ensuring service quality, established standards and customer expectations are consistently met.
Emphasise guest satisfaction during departmental meetings and promote continuous improvement.
Empower employees to deliver excellent customer service.
Set a positive example in guest relations and service delivery.

Managing and Conducting Human Resource Activities

Provide guidance and direction to subordinates, including setting performance standards and monitoring their performance.
Recruit, interview, select, hire and promote employees within the organisation.
Escalate relevant issues to the department manager and Human Resources when necessary.
Ensure hotel policies are administered fairly and consistently.
Train employees in safety procedures and supervise compliance with loss prevention policies to prevent accidents and control costs.
Support departmental orientation programmes to ensure new employees receive the necessary training to perform their duties successfully.

Additional Information

Marriott International is an equal opportunity employer committed to creating an inclusive working environment where employees from different backgrounds, cultures and experiences are valued and respected. The organisation promotes equal access to employment opportunities and does not discriminate on any protected basis under applicable laws.

Employees joining Marriott Hotels become part of a global hospitality network that offers opportunities for professional development, training, recognition and career growth.

How to Apply

Interested and qualified candidates should apply online through the Marriott International careers portal by clicking the application link below:

Click here to apply for Steward at Lagos Marriott Hotel Ikeja

Application Closing Date

Not Specified.