Job Title: Housekeeping Supervisor
Company: Radisson Hotel Group
Location: Benin City, Edo State
Employment Type: Full-time
Radisson Hotel Group is one of the world’s largest hotel groups, with ten distinctive hotel brands and more than 1,500 hotels in operation and under development across over 95 countries.
The Group operates with the brand promise, “Every Moment Matters”, supported by its signature “Yes I Can!” service ethos. Radisson places people at the centre of its business, promoting teamwork, professional development and exceptional guest experiences.
Job Summary
Radisson Hotel Benin City is seeking a qualified Housekeeping Supervisor to join its team in Benin City, Edo State.
The successful candidate will oversee daily housekeeping operations, supervise cleaning staff and ensure that guest rooms and hotel areas consistently meet the required standards of cleanliness, hygiene and presentation. The role also involves coordinating staff schedules, managing housekeeping supplies, handling guest concerns and working with other departments to ensure smooth hotel operations.
Key Responsibilities
- Assign and schedule daily cleaning tasks for room attendants and other housekeeping staff.
- Supervise housekeeping employees during shifts, monitor productivity and provide assistance when necessary.
- Lead and collaborate with the team to maximise guest satisfaction, comfort and cleanliness.
- Respond promptly and professionally to guest enquiries, requests and complaints, ensuring timely resolution.
- Support business strategies and take ownership of assigned responsibilities, deputising for the Head of Department in their absence.
- Work with the Head of Department to promote staff development, performance and the company’s culture and values.
- Monitor departmental costs and inventory to achieve productivity and performance targets.
- Manage cleaning supplies and equipment, conduct inventory checks and arrange replacement orders when necessary.
- Train new housekeeping employees on cleaning procedures, maintenance tasks and hygiene standards.
- Ensure compliance with safety, sanitation and relevant regulatory requirements.
- Coordinate with the Maintenance Department to report and follow up on repairs.
- Communicate with the Maintenance and Front Office departments regarding room status.
- Prepare reports on housekeeping activities, room occupancy and staff performance.
- Lead morning briefings in the absence of the Head of Department.
- Use daily checklists to monitor and ensure the completion of assigned tasks.
- Build and maintain effective working relationships with internal and external stakeholders.
- Lead departmental programmes aimed at improving service standards, profitability and cost control while considering environmental concerns.
- Ensure that compliance activities are properly planned, implemented and documented for internal and external audits, including necessary follow-up actions.
Qualifications and Experience
- Flexibility and a positive “Yes I Can!” attitude.
- Strong attention to detail.
- Creative problem-solving abilities.
- Passion for delivering exceptional guest service.
- Ability to work effectively as part of a team to ensure guest satisfaction.
- Strong verbal communication skills.
- Enjoys working in a fun and collaborative environment.
- Previous supervisory experience in a similar housekeeping position is an advantage.
Required Skills and Competencies
- Housekeeping operations and staff supervision.
- Team leadership, task delegation and scheduling.
- Knowledge of cleaning procedures and hygiene standards.
- Inventory and cost control.
- Guest relations and complaint resolution.
- Communication and interpersonal skills.
- Report writing and record keeping.
- Problem-solving and organisational abilities.
- Ability to coordinate effectively with other hotel departments.
Benefits
Radisson Hotel Group offers opportunities for professional development, career growth and an inclusive working environment.
Additional benefits include:
- Up to 53% discount on hotel stays at over 1,500 Radisson hotels worldwide.
- Guaranteed minimum 30% discount for friends and family.
- Exclusive discounts on breakfast, food and beverages, spa services and other hotel offerings.
- Access to local employee perks and rewards.
- Opportunities for learning, development and career advancement.
- A supportive and inclusive workplace.
How to Apply
Interested and qualified candidates should apply online through the application link below:
Apply Here – Housekeeping Supervisor at Radisson Hotel Benin City
Radisson Hotel Group welcomes applicants from all backgrounds, abilities and experiences. Candidates who require adjustments during the application process may communicate their needs to the recruitment team.
Application Closing Date: Not Specified