Join Our Team at Aceroyal Estates!
Company Overview: Aceroyal Estates is a leading real estate firm located in Olokonia, Sangotedo, Lagos. We are dedicated to providing exceptional property solutions and outstanding customer service to our clients.
Job Title: Customer Care Representative
Location: Olokonia, Sangotedo, Lagos
Employment Type: Full-time, On-site
Job Description: As a Customer Care Representative, you will play a crucial role in delivering outstanding customer service, managing client inquiries, and supporting our dynamic sales team. This position requires strong technological proficiency, including data entry skills, and the ability to efficiently handle a variety of customer-related tasks.
Responsibilities:
- Provide excellent customer service to clients, ensuring their inquiries and concerns are addressed promptly and professionally.
- Support the sales team by coordinating schedules, managing appointments, and maintaining client records.
- Utilize CRM systems and data entry software to update client information and manage communications effectively.
- Handle customer complaints and issues with empathy, professionalism, and efficiency.
- Collaborate effectively with team members to achieve collective goals and maintain high service standards.
Qualifications:
- Bachelor’s degree in a relevant field.
- 1-2 years of experience in a customer service or administrative role, preferably within the real estate industry.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with CRM systems and data entry software, with a basic understanding of real estate processes.
- Excellent verbal and written communication skills, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to handle customer complaints and issues professionally and efficiently.
- Friendly and approachable demeanor, with the ability to work well in a team environment.
- Comfortable with learning new technologies and tools; adept at navigating various digital platforms.
Salary: N150,000 per month with additional benefits.
How to Apply: If you meet the above qualifications and are ready to join our dynamic team, please send your CV and cover letter to [email protected]. Use “Customer Care Representative Application” as the subject line of your email.