Velvot Nigeria Limited is a digital transformation firm specialising in emerging technology solutions built on Microsoft technologies. The company provides cloud consulting, IT services, cloud migration and tailored digital solutions, working with technologies from Microsoft, Google and Amazon.
Job Title: Subscription & Customer Success Executive
Company: Velvot Nigeria Limited
Location: Surulere, Lagos
Employment Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 years
Salary: N200,000 – N250,000 per month
Job Field: Sales / Marketing / Customer Service / ICT
Job Purpose
The Subscription & Customer Success Executive will manage the complete lifecycle of customer subscriptions and recurring services, with responsibility for customer satisfaction, retention, renewals, account growth, licence provisioning and billing coordination.
Key Responsibilities
Customer Success & Retention
- Build and maintain strong customer relationships.
- Support customer adoption and effective use of subscribed products and services.
- Conduct periodic account reviews to identify customer needs and growth opportunities.
- Identify at-risk customers and implement retention strategies.
- Maintain high levels of customer engagement and satisfaction.
Subscription Lifecycle Management
- Manage subscriptions from onboarding through renewal, upgrade, downgrade and cancellation.
- Maintain accurate records of subscriptions, licences and service agreements.
- Monitor subscription usage, renewal schedules and service expiration dates.
- Ensure timely renewals and service continuity.
- Coordinate customer onboarding and activation.
Renewal Management
- Develop and execute renewal plans for assigned accounts.
- Send renewal reminders and follow up with customers.
- Track renewal performance and improve renewal rates.
- Minimise customer churn and cancellations.
Account Growth & Revenue Expansion
- Identify upselling and cross-selling opportunities across domains, hosting, Microsoft 365, Zoho solutions, cloud services, website development, managed services and cybersecurity offerings.
- Collaborate with Sales and Technical teams on expansion opportunities.
- Support account growth initiatives and recurring revenue targets.
- Develop growth plans for strategic customers.
Licence Provisioning & Administration
- Coordinate the provisioning, assignment, renewal, upgrade, downgrade and cancellation of licences.
- Maintain licence inventory and monitor utilisation.
- Ensure subscription records accurately reflect customer entitlements.
- Work with Technical Support teams to ensure timely service delivery.
Proposal & Solution Design Support
- Prepare renewal proposals, quotations and subscription recommendations.
- Support Sales teams with licensing guidance and subscription planning.
- Participate in customer discovery and account planning activities.
- Contribute to proposals involving Microsoft 365, Zoho, cloud services, hosting, domains and managed services.
Vendor & Partner Management
- Maintain knowledge of vendor programmes, licensing models and partner incentives.
- Coordinate with vendors, distributors and partner account managers.
- Support joint customer engagements and co-selling opportunities.
- Stay informed about product updates and opportunities.
Billing & Revenue Assurance
- Coordinate invoicing activities with Finance.
- Monitor outstanding renewal invoices and support collection efforts.
- Verify subscription records against vendor billing and customer invoices.
- Assist in reducing billing discrepancies and revenue leakage.
Reporting & Documentation
- Maintain accurate records in CRM, subscription management and billing systems.
- Prepare reports on renewals, churn, retention, licence utilisation and recurring revenue.
- Document customer interactions, account reviews and subscription activities.
- Ensure customer records are complete and up to date.
Requirements
- Bachelor’s degree or HND in Business Administration, Marketing, Information Technology or a related field.
- Minimum of 2 years’ experience in customer success, account management, subscription management, sales operations or a related role.
- Experience with SaaS, cloud services, software licensing, hosting or technology products is an advantage.
- Experience with CRM and subscription management platforms is desirable.
- Strong customer relationship management skills.
- Knowledge of subscription and licence management.
- Strong account growth and retention skills.
- Good proposal preparation and quotation management skills.
- Excellent communication and negotiation skills.
- Strong analytical and reporting abilities.
- Good attention to detail and problem-solving skills.
- Proficiency with CRM and business systems.
- Good time management and organisational skills.
How to Apply
Interested and qualified candidates should send their CV to [email protected] using the job title, “Subscription & Customer Success Executive”, as the subject of the email.
Application Closing Date: Not Specified