Velvot Nigeria Limited is a modern digital transformation firm specialising in emerging technology solutions built on Microsoft technologies. As a platform-neutral partner to Microsoft, Google and Amazon, the company provides cloud consulting, IT services, cloud migration and tailored digital solutions.
Job Title: Technical Support Executive (Operations Engineer)
Company: Velvot Nigeria Limited
Location: Surulere, Lagos
Employment Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 years
Salary: N200,000 per month
Job Field: ICT / Computer
Job Purpose
The Technical Support Executive (Operations Engineer) will provide reliable technical support, resolve customer issues within agreed service levels, support customer onboarding and provisioning, assist with migration and implementation projects, and contribute to customer satisfaction and service improvement.
Key Responsibilities
Technical Support & Customer Service
- Respond to and resolve technical issues relating to web hosting, domains, email services, cloud platforms and related solutions.
- Diagnose and resolve incidents within agreed Service Level Agreements (SLAs).
- Escalate complex issues and follow up until resolution.
- Maintain effective communication with customers throughout the support process.
- Support OEM solutions and third-party products offered by the company.
Customer Provisioning & Implementations
- Provision hosting accounts, email platforms, cloud services, SSL certificates and related products.
- Support customer onboarding and timely service activation.
- Participate in email, website, hosting and cloud migration projects.
- Support the implementation and deployment of customer solutions.
Technical Operations
- Monitor assigned systems and services to ensure optimal performance and availability.
- Perform routine technical maintenance and operational tasks.
- Assist with infrastructure administration and platform management.
- Identify recurring issues and recommend preventive measures.
Documentation & Reporting
- Maintain accurate records of support activities, incidents, projects and customer communications.
- Create and update technical documentation, knowledge base articles, standard operating procedures and troubleshooting guides.
- Keep assigned tasks updated within approved systems and platforms.
Collaboration & Continuous Improvement
- Work with Sales, Product, Commercial and Development teams to support customer requirements.
- Participate in technical projects and provide stakeholder updates.
- Contribute ideas to improve operational efficiency, service quality and customer experience.
- Pursue continuous technical development through training and certifications.
Pre-Sales & Proposal Support
- Provide technical input for customer proposals, quotations and solution designs.
- Assist Sales and Commercial teams with technical scopes, implementation plans and project timelines.
- Participate in customer discovery sessions, demonstrations and technical presentations.
- Review technical feasibility and implementation requirements before projects commence.
Qualifications & Requirements
- Bachelor’s degree or HND in Computer Science, Information Technology, Engineering or a related field.
- Relevant technical certifications are an advantage.
- Minimum of 2 years’ experience in technical support, systems administration, hosting support or cloud operations.
- Experience with Microsoft 365, Zoho Workplace, web hosting platforms, DNS, email systems and cloud services is desirable.
- Experience in customer-facing technical support environments.
Skills & Competencies
- Technical troubleshooting and problem-solving skills.
- Knowledge of web hosting, DNS, email systems and cloud technologies.
- Strong customer service orientation.
- Project coordination and implementation skills.
- Good documentation and report-writing abilities.
- Effective time management and prioritisation.
- Strong teamwork and communication skills.
- Excellent attention to detail and process compliance.
How to Apply
Interested and qualified candidates should send their CV to [email protected] using the job title, “Technical Support Executive (Operations Engineer)”, as the subject of the email.
Application Closing Date: Not Specified