Company: Etihad Airways
Job Title: Airport Manager
Job Type: Full-time
Location: Lagos, Nigeria
Job Field: Aviation / Airport Operations / Management
Qualification: Degree-level education desirable or relevant industry experience
Experience: 7–9 years
Application Closing Date: Not Specified
About Etihad Airways
Etihad Airways is the national airline of the United Arab Emirates, established in 2003 with the mission of connecting Abu Dhabi to the world. The airline has grown into Etihad Aviation Group, a diversified global aviation and travel company recognised as one of the leading brands in the industry.
Etihad Airways operates flights to more than 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving millions of passengers and transporting cargo across its international network.
Job Description
The Airport Manager will lead, plan and direct airport operations in Lagos while overseeing team and service provider performance. The role is responsible for ensuring that financial, customer service, quality, safety and security objectives are achieved in line with applicable regulatory requirements, company policies and operational standards.
The successful candidate will lead and manage all elements of airport operations while on duty and ensure a safe, efficient and high-quality experience for passengers and other stakeholders.
Key Responsibilities
- Direct and oversee passenger and aircraft handling operations on a management and shift basis.
- Ensure compliance with arrival and departure checklists, brand requirements, company policies, procedures and regulatory requirements.
- Participate actively in daily airport operations, including working shifts, weekends and public holidays when required.
- Manage safety and security outcomes through safety and security promotion, hazard identification, risk assessment, monitoring and reporting.
- Ensure all flight editing and special guest requirements are properly assessed, planned and coordinated.
- Coordinate services for VIP, MAAS, PRM and other special-category guests.
- Develop, maintain and rehearse the station emergency response plan.
- Manage disruption planning, flight diversions, delays and business continuity activities.
- Ensure effective management, mitigation, accurate reporting and follow-up of delays to support on-time performance.
- Manage airport ancillary sales performance, including promotion, coordination and process compliance monitoring.
- Promote, deliver, monitor and report on customer service standards and performance against relevant KPIs.
- Perform the role of Local Security Contact Officer.
- Lead teams and service providers to achieve operational, customer service, safety and commercial objectives.
- Communicate effectively with internal and external stakeholders across multiple channels.
Qualifications and Requirements
- Degree-level education is desirable, including A-Level or Baccalaureate equivalent, or relevant industry experience.
- Demonstrable knowledge of leadership, project management and business solutions.
- 7–9 years of relevant experience in a leadership or senior management capacity.
- Experience with global business best practices.
- Previous experience working in a highly pressured and multicultural environment.
- Management or supervisory experience within a shift-based environment.
- Proven ability to lead teams and drive results.
- Strong internal and external communication skills across multiple channels.
- Previous regional or international experience is highly advantageous.
How to Apply
Interested and qualified candidates should apply online through the Etihad Airways careers portal.
Application Closing Date: Not Specified