Company: GUO Transport Company Limited
Job Title: Customer Service Representative
Job Type: Full-time
Locations: Aba, Abia; Onitsha, Anambra; Benin, Edo; Lekki (Orchid), Lagos
Job Field: Customer Service / Logistics / Operations
Salary: N100,000 – N150,000 monthly
Experience: Not Specified
About GUO Transport Company Limited
GUO Transport Company Limited is a leading Nigerian transport and logistics company with an extensive network across the country. Its logistics subsidiary, GUO Logistics (GUOL), formerly known as Guber Express Courier Services, has over ten years of experience providing logistics solutions to individuals and businesses across Nigeria and beyond.
GUO Logistics operates a large fleet of trucks and strategically located offices, with its headquarters in Onitsha, Anambra State, and corporate office in Lagos. The company leverages technology to provide reliable logistics services, with a strong focus on customer satisfaction and timely delivery.
Job Summary
The Customer Service Representative will serve as the first point of contact for customers, providing assistance with parcel bookings, rates, delivery timelines and other logistics enquiries. The role will also support parcel coordination, documentation, customer complaints and smooth communication between customers and operations teams.
Key Responsibilities
- Serve as the first point of contact for customers, providing professional assistance on parcel bookings, rates, delivery timelines and other logistics enquiries.
- Coordinate the routing and movement of parcels to ensure prompt dispatch and timely delivery across GUO Logistics locations.
- Supervise and verify the proper packaging, registration and inspection of parcels before dispatch in line with company policies and safety standards.
- Track and monitor parcels in transit and proactively update customers on delivery status or service delays.
- Maintain accurate shipment documentation, including waybills, manifests, receipts and proof of delivery.
- Handle customer complaints, claims and enquiries effectively, ensuring timely resolution and customer satisfaction.
- Work closely with operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
- Record and maintain customer data and transaction history accurately in the CRM system.
- Support revenue collection and ensure all transactions are properly recorded and accounted for.
- Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.
Salary
N100,000 – N150,000 monthly.
How to Apply
Interested and qualified candidates should apply online through the application form below:
Application Closing Date
Not Specified.