Commercial Relationship Management Officer at Wema Bank Plc – Lagos

Company: Wema Bank Plc
Job Title: Commercial Relationship Management Officer (CRMO)
Location: Lagos Island, Lagos
Job Type: Full-time
Job Field: Banking / Sales and Marketing
Qualification: First Degree in any discipline
Experience: 3–8 years of cognate experience
Professional Certification: CIBN
Application Closing Date: 11th October 2026

Wema Bank Plc is one of Nigeria’s longest-surviving indigenous banks, providing a broad range of banking and financial advisory services to individuals and businesses across the country. The bank is focused on innovation, excellence and delivering exceptional customer experiences while creating opportunities for professionals to build rewarding careers in banking.

Role Overview

The Commercial Relationship Management Officer is part of the sales team responsible for building and maintaining customer relationships, developing and converting sales opportunities, and attracting prospective commercial and retail customers. The role also involves monitoring market competition and identifying strategies that can help the bank maintain a competitive position.

Responsibilities

Sales Management

• Execute the branch’s commercial sales strategy based on local market conditions to achieve sales targets.
• Maintain strong product knowledge, cross-sell banking products and services, and stay informed about developments in the local market.
• Drive customer acquisition and increase commercial business volumes through the opening of different types of accounts.
• Provide feedback to the sales and product management teams on market conditions and opportunities for product development and upgrades.
• Manage existing commercial business relationships and acquire new accounts through sales activities.
• Give sales presentations to prospective customers and engage actively in sales prospecting.
• Promote and maintain a positive sales environment through education on the bank’s products and services.
• Convert service recovery opportunities into business opportunities and maintain customer loyalty.
• Visit existing and prospective customers to assess their needs and promote relevant products and services.
• Coordinate sales activities with marketing programmes.

Risk Management

• Identify acceptable lending risks in line with the bank’s risk appetite and maximise profitability from lending transactions.
• Comply with the bank’s complaint resolution processes to resolve customer issues and mitigate potential risks and losses.
• Adhere to KYC requirements and bank policies to minimise fraud-related losses.
• Discuss loan terms and conditions and conduct collateral risk analysis in accordance with bank policies and procedures.
• Ensure all documentation within the assigned portfolio is valid and complete.
• Comply with all applicable bank policies and procedures.

Financial Management

• Extract and analyse financial statements, cash flow forecasts and other financial reports to provide accurate assessments.
• Conduct prequalification assessments and analyse the financial condition and risks associated with financing requests.
• Evaluate financial statements of prospective customers and review loan documentation.
• Contribute to the growth of deposits, loans and overdrafts to improve branch profitability.

Customer Service

• Maintain the bank’s customer service standards to improve service delivery.
• Record customer complaints through the customer query register, identify root causes and address issues at source to prevent recurrence.
• Provide appropriate products and services through suitable channels to meet customer needs.
• Deliver a consistent and differentiated customer experience through holistic needs analysis and consultation with key clients.
• Take ownership of customer service matters within the assigned portfolio.

People Management

• Collaborate with colleagues within the branch to ensure effective support and service delivery.
• Contribute to a positive and proactive workplace culture while meeting safety and wellbeing requirements.
• Demonstrate the bank’s values and comply with corporate HR policies.
• Demonstrate good leadership skills.

Requirements

• Minimum of a First Degree in any discipline.
• Additional qualifications will be an added advantage.
• 3–8 years of relevant experience.
• Professional certification with CIBN.
• Experience in sales and marketing.
• Must be digitally savvy.
• Excellent interpersonal skills.
• Good communication skills.
• Strong commitment to excellent customer service.
• Strategic thinking and the ability to analyse and solve problems quickly.
• Ability to work effectively with others and lead a team.

How to Apply

Interested and qualified candidates should apply online through the official application portal.

Click here to apply online

Application Closing Date: 11th October 2026