Cadbury Nigeria Plc is a leading Nigerian consumer goods company and part of Mondelēz International, a global snacking company with iconic brands including Cadbury Dairy Milk, Cadbury Bournvita, TomTom, Cloret and other well-known products. Mondelēz International operates in more than 160 countries, with a global workforce focused on delivering some of the world’s leading snacking brands.
Job Title: CS OTC Specialist
Company: Cadbury Nigeria Plc
Job ID: R-178514
Location: Lagos
Employment Type: Full-time
Work Schedule: 40 hours per week
Industry: FMCG / Consumer Goods
Job Summary
Cadbury Nigeria Plc is seeking a CS OTC Specialist to support the Order-to-Cash (OTC) process, with responsibility for order modification, stock allocation and customer account management.
The role involves managing customer orders where stock is constrained, balancing supply limitations with service-level requirements and supporting effective order fulfilment. The successful candidate will work closely with Sales, Commercial Finance, Supply Chain and customers to maintain service levels, maximise sales and minimise revenue losses.
Key Responsibilities
- Manage the order fulfilment process while considering customer segments and channel mix.
- Modify customer orders and allocate available stock when inventory is constrained.
- Balance supply constraints with required service levels through effective cross-functional coordination.
- Use appropriate tools and processes, including availability checks and stock allocation rules.
- Manage new product introductions and product withdrawals to maximise sales and minimise write-offs.
- Manage customer accounts and maintain accurate customer information.
- Handle stock allocation during low-inventory situations.
- Set up and maintain Material and Customer Master data.
- Support customer development and management to ensure customers meet their designated monthly targets.
- Analyse customer purchase data and behavioural trends to support forecasting, planning and business decision-making.
- Support the Commercial Finance team in Bill-to-Cash processes, with emphasis on customer risk and credit control, deductions, collections and reconciliations.
- Follow up with relevant teams to ensure customer reimbursements are processed when due.
- Track monthly customer targets through regular discussions with the Sales team regarding actual sales, outstanding targets and expected payments.
- Maintain daily communication with customers to identify resolved and pending issues and address other challenges affecting service delivery.
- Monitor customer orders against available SKUs and develop measures to close supply gaps.
- Prepare daily sales analysis and reports for internal stakeholders.
- Support net revenue growth by ensuring customer payments and orders are accurately captured and preventing avoidable revenue losses.
Requirements
- Bachelor’s Degree or Higher National Diploma (HND) from a recognised tertiary institution.
- Good knowledge of computer applications.
- Knowledge or experience in supply chain management principles, particularly within the Order-to-Cash (OTC) cycle.
- Minimum of 3 years’ work experience, including at least 2 years in a similar position.
- Experience in an FMCG/CPG environment is advantageous.
- Limited travel may be required.
Required Skills and Experience
- Strong numerical, analytical and logical reasoning skills.
- Proficiency in Microsoft Office applications.
- High-level SAP competence.
- Experience in an FMCG/CPG company.
- Experience in a customer-facing role within customer service, logistics or sales.
- Experience working within an Order-to-Cash environment.
- Good knowledge of the overall supply chain and Order-to-Cash process.
- Strong analytical and problem-solving abilities.
Key Competencies
- Strong numerical skills.
- High level of integrity, honesty and confidentiality.
- Team-oriented approach.
- Customer-focused mindset.
- Good interpersonal and people skills.
- Excellent relationship management skills.
- Strong problem-solving abilities.
- Effective stakeholder and relationship management.
How to Apply
Interested and qualified candidates should apply online through the recruitment portal.
Application Closing Date: 8th October, 2026.