Job Title: Customer Retention Officer
Company: Absolute Wellness
Location: Magodo Phase 2
About Us: At Dr Seyi Absolute Wellness, we are dedicated to enhancing customer satisfaction and loyalty through innovative strategies. Join us in creating lasting relationships with our valued customers.
Job Description: We are seeking a skilled Customer Retention Officer to develop and execute strategies aimed at increasing customer loyalty and retaining business. You will analyze customer feedback, engage in negotiations, implement retention programs, and provide insightful reports to the sales manager.
Responsibilities:
- Build and maintain positive relationships with customers and business associates.
- Develop effective retention strategies based on customer feedback and behavior analysis.
- Negotiate with customers to renew contracts and ensure long-term business relationships.
- Analyze customer behavior and gather information on customer complaints.
- Collaborate with the sales team to propose retention solutions and initiatives.
- Prepare and present comprehensive reports on customer behavior and retention metrics.
Requirements:
- Bachelor’s degree in sales, marketing, or a related field.
- 1-2 years of experience in a similar role, preferably in customer retention or account management.
- Excellent customer service skills with a strong ability to build rapport and trust.
- Advanced communication and interpersonal skills, including empathy and patience.
- Strong organizational and time management abilities.
- Proficiency in conflict resolution to handle customer complaints effectively.
How to Apply: Please send your resume to [email protected]. Be sure to include “Customer Retention Officer Application” in the subject line of your email.