Simba Group, which started operations in 1988, is a conglomerate with a pan-Nigeria presence and business interests in some of the most dynamic sectors of the economy. The Group is a dominant player in the transportation, power, and IT-enabled service sectors, which are critical to the sustained growth of the Nigerian economy.
Its corporate vision is to provide innovative and quality products along with excellent after-sales service to customers. The Group’s activities are guided by strong values built around Integrity, Innovation, Openness, and Consistency.
Job Details
- Company: Simba Group
- Job Title: Customer Service Executive
- Location: Ikeja, Lagos
- Employment Type: Full-time
- Salary: N180,000 – N200,000 monthly
Job Summary
We are looking for a customer-focused Customer Service Executive to handle customer enquiries, resolve complaints, provide accurate information, and ensure a positive customer experience.
Key Responsibilities
- Respond to customer enquiries through phone, email, WhatsApp, and other channels.
- Handle customer complaints and provide timely and appropriate solutions.
- Follow up on customer issues to ensure satisfactory resolution.
- Maintain accurate records of customer interactions and complaints.
- Provide information about products, services, pricing, and processes.
- Coordinate with Sales, Service, Spares, and other departments to resolve customer issues.
- Follow up on orders, requests, and service-related concerns.
- Identify recurring customer issues and escalate them to the appropriate team.
- Maintain good relationships with customers and promote customer satisfaction.
- Prepare basic customer service reports when required.
Requirements
- Bachelor’s Degree or HND in Business Administration, Marketing, Communications, or a related field.
- Minimum of 2 years’ experience in customer service or a related role.
- Good communication and interpersonal skills.
- Strong problem-solving and listening skills.
- Customer-focused with a professional attitude.
- Ability to work under pressure and handle difficult customers.
- Good computer skills and proficiency in Microsoft Office.
- Experience in the automotive industry will be an added advantage.
How to Apply
Interested and qualified candidates should apply online using the link below:
Application Closing Date
1st October, 2026.