Job Title: Customer Service Officer
VDT Telecommunications Limited is a telecommunications company providing connectivity and communication solutions to businesses and other customers. The company is seeking a customer-focused and proactive Customer Service Officer to handle customer enquiries, resolve complaints and ensure a positive service experience.
The successful candidate will support customer satisfaction and retention by providing accurate information, coordinating service requests and working with relevant departments to resolve issues promptly.
Job Details
Location: Lagos State
Employment Type: Full-time
Experience: 1–3 years
Industry: Telecommunications
Responsibilities
- Respond to customer enquiries through phone calls, emails, social media and other communication channels.
- Provide accurate and timely information about the company’s products and services.
- Assist customers with service requests, complaints and other concerns.
- Receive, document and resolve customer complaints promptly and professionally.
- Escalate complex or unresolved issues to the appropriate departments and follow up to ensure satisfactory resolution.
- Maintain professional relationships with customers and obtain feedback to assess satisfaction.
- Identify opportunities to improve customer experience and retention.
- Maintain accurate records of customer enquiries, complaints and resolutions.
- Prepare periodic reports on customer feedback, complaints and service performance.
- Monitor recurring customer issues and recommend appropriate improvements.
- Liaise with relevant departments to resolve customer concerns and fulfil service requests.
- Track outstanding requests and provide customers with timely service updates.
- Participate in customer satisfaction surveys and service improvement initiatives.
- Ensure compliance with the company’s customer service standards, policies and procedures.
Requirements
- Bachelor’s degree or HND in Business Administration, Mass Communication, Marketing or a related field.
- One to three years of relevant customer service experience.
- Experience in telecommunications or a service-oriented organisation is an advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer relationship management skills.
- Good problem-solving and conflict-resolution abilities.
- Patience, empathy and attention to detail.
- Good organisational and time-management skills.
- Proficiency in Microsoft Office applications.
- Ability to work effectively under pressure and manage multiple customer requests.
How to Apply
Interested and qualified candidates should send their CV to [email protected], using Customer Service Officer as the subject of the email.
Application Closing Date: 7th November, 2026.