HBM Nigeria Plc. | Full Time| Location: Lagos Island – Epe & Port Harcourt, Lagos/Port Harcourt, Nigeria
Industry: Manufacturing
Experience: 3–5 years
Job Type: Full Time
Date Posted: August 15, 2026
Application Closing Date: Not Specified
Job Description
HBM Nigeria Plc. is seeking a Customer Service & Planning Officer to coordinate customer orders, production planning, delivery scheduling, customer communication, invoicing support and service execution across its ReadyMix business.
The successful candidate will serve as the operational link between customers, sales, plants, logistics, technical and finance teams, ensuring efficient order fulfilment, customer satisfaction, OTIF performance and effective utilisation of operational resources.
Key Responsibilities
- Manage customer orders from receipt through delivery.
- Coordinate daily production and delivery schedules.
- Communicate effectively and promptly with customers.
- Support delivery planning and dispatch coordination.
- Monitor order fulfilment and OTIF performance.
- Coordinate invoicing and documentation processes.
- Resolve customer queries, complaints and service issues.
- Coordinate customer delivery requirements with Sales and Operations.
- Work with Plant Managers, Batchers and Logistics teams to align production and delivery schedules.
- Monitor truck allocation and delivery progress.
- Escalate production constraints, service risks and delays.
- Support major pours and strategic customer deliveries.
- Maintain accurate customer order and service records.
- Coordinate delivery documentation and ticketing.
- Support invoice preparation, validation and reconciliation.
- Generate daily, weekly and monthly planning reports.
- Monitor customer service KPIs and support business performance reviews.
Requirements
Educational Qualification
- Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, Engineering or a related discipline.
Experience
- Minimum of 3–5 years’ experience in customer service, logistics, planning, operations coordination or related functions.
- Experience in manufacturing, construction materials, logistics or industrial operations is preferred.
- Experience managing multiple priorities in a fast-paced environment.
- Experience working with cross-functional teams.
Knowledge
- Customer service principles.
- Production planning and scheduling.
- Logistics and dispatch operations.
- ReadyMix concrete operations.
- Order management and customer relationship management.
- Microsoft Office applications.
- ERP and batching systems.
- Basic financial and invoicing processes.
Other Requirements
- Strong organisational and coordination skills.
- Excellent communication skills.
- Strong customer focus.
- Ability to work under pressure and manage multiple priorities.
- Excellent attention to detail.
- Mobility required within Nigeria.
Preferred
- Certification in Customer Service, Logistics or Planning.
- Experience using ERP or dispatch systems.
Benefits
HBM Nigeria Plc. promotes innovation, continuous improvement and a pioneering spirit, with a focus on creating better solutions and experiences for customers, communities and employees.
How to Apply
Interested and qualified candidates should apply through the official HBM Nigeria recruitment portal.
Application Closing Date: Not Specified