Company: Green Africa Airways | Location: Ibadan, Lagos, Akure, Benin City & Ilorin, Nigeria | Job Type: Internship | Experience: Entry Level
Green Africa Airways is recruiting suitably qualified candidates to fill the position of Duty Agent (Intern). The successful candidate will be responsible for managing check-in queues, providing excellent customer service, and ensuring customers receive prompt assistance with bookings, ticketing, and other passenger service activities.
About Green Africa Airways
Green Africa Airways is a value airline committed to making air travel more affordable, accessible, and reliable for Nigerians. The airline leverages modern technology and efficient operations to deliver safe, customer-focused services while connecting major cities across the country.
With a strong focus on innovation, operational excellence, and exceptional customer experience, Green Africa continues to expand its network and workforce, offering exciting career opportunities for professionals who are passionate about transforming the aviation industry.
Job Summary
The Duty Agent is primarily responsible for managing check-in queues and ensuring customers receive prompt service for all booking and check-in related activities.
The role reports to the Duty Officer.
Key Responsibilities
- Answer customer enquiries regarding Green Africa products and services.
- Educate customers on new and existing company products.
- Provide customers with travel suggestions and relevant travel information.
- Inform customers of essential travel details such as travel times and operating terminals.
- Be fully trained on all aspects of ticketing, fares, passenger services, and customer relations.
- Handle post-departure activities and front-line documentation.
- Promote customer loyalty by delivering exceptional customer service.
- Resolve customer complaints and ensure customer needs are adequately met.
- Book reservations and issue tickets when required.
- Plan travel routes and compute ticket costs using schedules and computer systems.
- Make ticket bookings, quote fares, and send ticket details to customers via email.
- Prepare and submit daily sales reports to the gLead at the end of each shift.
- Prepare customer invoices and receive payments.
- Respond promptly to customer enquiries.
- Determine seat availability based on customers’ requested travel dates.
- Maintain accurate records and update Passenger Name Record (PNR) files.
- Perform any other duties assigned by the gLeads, Airport Manager, or Duty Manager.
Requirements
- Bachelor’s degree in any related field.
- Creative and proactive personality with a “can-do” attitude.
- Exceptional communication and interpersonal skills.
- Ability to work flexible hours and travel when required.
- High-level numeracy skills.
- Strong analytical and problem-solving abilities.
- Excellent attention to detail.
Required Skills
- Communication skills.
- Analytical skills.
- Problem-solving skills.
How to Apply
Interested and qualified candidates should apply via the Green Africa Airways Careers Page:
https://hris.peoplehum.com/ehire/jobs/greenafrica/6dbeb47a-c181-4275-8bf3-873358ebae21
Application Closing Date: Not Specified