Company: Etihad Airways
Job Title: Duty Supervisor
Employment Type: Full-time
Location: Lagos, Nigeria
Job Field: Aviation / Operations / Customer Service
Experience: 5–7 years
About Etihad Airways
Etihad Airways is the national airline of the United Arab Emirates, connecting people across continents and cultures while delivering premium travel experiences. The airline is focused on expanding its global network, fleet and workforce as part of its Journey 2030 ambition.
Job Summary
Etihad Airways is seeking a Duty Supervisor to plan, direct and supervise airport operations in Lagos. The successful candidate will oversee team and service provider performance while ensuring that safety, security, customer service, quality and operational objectives are achieved in line with company and regulatory standards.
Key Responsibilities
- Oversee passenger and aircraft handling operations during assigned shifts.
- Ensure compliance with arrival and departure checklists, company procedures, brand requirements and regulatory standards.
- Manage safety and security outcomes through hazard identification, monitoring and reporting.
- Coordinate VIP, MAAS, PRM and other special-category guest requirements.
- Liaise with Guest Control, Network Control and SOC to manage operational disruptions and minimise their impact on guests.
- Implement and rehearse emergency response, disruption, diversion, delay and business continuity plans.
- Monitor and coordinate on-time performance, including delay mitigation, reporting and follow-up.
- Promote airport ancillary sales and monitor compliance with relevant processes and targets.
- Monitor customer service standards and performance against KPIs.
- Ensure compliance with local authority requirements and arrival/departure documentation.
- Make operational decisions to manage safety and security risks during shifts.
- Identify and report safety and security incidents and hazards in accordance with company procedures and local regulations.
Requirements
- Degree-level education is desirable, or relevant industry experience.
- Demonstrable knowledge of frontline service delivery and strong communication skills.
- Previous supervisory experience in a highly pressured and multicultural shift environment.
- 5–7 years of experience in the service, hospitality, airline or retail industry.
- Relevant knowledge of aviation, travel industry and/or airport policies.
- Mature personality with excellent communication and supervisory skills.
- Strong passion for delivering quality customer service.
- Ability to balance guest needs with corporate interests while maintaining high safety and security standards.
- Ability to coordinate teams and service providers effectively during shifts.
How to Apply
Interested and qualified candidates should apply online through the official Etihad Airways recruitment platform.
Application Closing Date: Not Specified
Recruitment Fraud Alert: Etihad Airways does not request payment, bank details or personal information as part of its recruitment process. Applicants should beware of fraudulent job offers.