Location: Awka, Anambra State
Employment Type: Full-time
GIG Mobility (formerly God Is Good Motors) is a Nigerian transportation company founded in 1998 by Edwin and Stella Ajaere. Initially established as a premium bus service, the company underwent a rebrand in 2010 under Chidi Ajaere, adopting a technology-driven and scheduled transport model.
Today, GIG Mobility has built a strong presence in Nigeria’s road transport industry through its digital travel services and has expanded its operations into Ghana.
The company is recruiting to fill the position of Experience Officer. The successful candidate will support customers with flight bookings, ticketing, travel arrangements and related services, ensuring a smooth and satisfactory travel experience.
Job Summary
The Experience Officer will handle flight reservations and provide travel assistance to clients. The role involves researching flight options, managing bookings, preparing itineraries and resolving travel-related enquiries while ensuring compliance with airline policies and company procedures.
Key Responsibilities
- Search for and recommend suitable domestic and international flights based on clients’ needs and budgets.
- Make and manage flight reservations and issue airline tickets.
- Prepare and modify travel itineraries, including rebooking and rerouting.
- Process flight changes, cancellations, refunds and ticket exchanges in accordance with airline policies.
- Advise clients on baggage allowances, travel documentation, airport procedures and airline requirements.
- Monitor flight schedules, delays, cancellations and other operational changes.
- Provide timely assistance to clients before, during and after their trips.
- Maintain accurate customer and booking records.
- Liaise with airlines, consolidators and other travel suppliers when necessary.
- Ensure compliance with airline rules, fare conditions and company policies.
- Identify opportunities to offer additional travel services such as hotel bookings, transfers, travel insurance and tours.
- Handle customer complaints professionally and work towards satisfactory resolutions.
- Keep up to date with airline schedules, fare rules, travel regulations and industry developments.
How to Apply
Interested and qualified candidates should send their CV to [email protected], using Experience Officer as the subject of the email.
Application Closing Date: 10th November, 2026.