Front Desk / HMO Officer at Greenlife Hospital

Job Title: Front Desk / HMO Officer
Location: Lekki, Lagos
Employment Type: Full-time

Greenlife Hospital is a registered, standard and forward-thinking hospital committed to providing excellent and top-notch healthcare services. The hospital takes pride in delivering quality services and ensuring that its corporate partners and patients remain satisfied.

Job Description

• Receive, process and verify the accuracy of customers’ information and registration while utilising the organisation’s internal CRM.
• Open and maintain customer accounts by accurately recording account information.
• Maintain and update customer records.
• Resolve product or service-related issues by clarifying customers’ complaints, determining the cause of problems, explaining appropriate solutions and following up to ensure resolution.
• Initiate the required actions in response to customer service requests, including order changes and the maintenance of customer information.
• Ensure and provide quality service to both internal and external customers.
• Receive enquiries from clients and provide the required feedback or contact the appropriate authority to resolve order-related issues.
• Access the company’s internal system to obtain and extract information and provide customer service management with data for scheduled and special reports.
• Participate and provide expertise as a member of the customer service department.
• Respond to customers’ questions about products and services and provide relevant information on other products and services.
• Maintain financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analysing customer needs.
• Prepare product or service reports by collecting and analysing customer information.
• Contribute to team efforts by accomplishing related tasks and responsibilities as required.

How to Apply

Interested and qualified candidates should send their CVs to using Front Desk / HMO Officer as the subject of the email.

Application Closing Date: 30th September, 2026.