Company: CIG Motors Co., Ltd
Job Title: GM Aftersales
Location: Nigeria
Job Type: Full-time
CIG Motors Co., Ltd is recruiting to fill the position of GM Aftersales. The successful candidate will be responsible for the overall management, profitability and performance of the company’s aftersales business, including vehicle servicing, parts, warranty and customer support across Nigeria.
Job Summary
The GM Aftersales will oversee the operations and performance of CIG Motors’ aftersales workshops and service centres nationwide. The role will focus on achieving revenue targets, improving workshop productivity, maintaining high service standards and delivering excellent customer satisfaction.
The position requires strong technical expertise, commercial acumen and leadership ability to optimise workshop operations and strengthen the company’s aftersales business across Nigeria.
Key Responsibilities
Business and Financial Performance
- Develop and execute strategies to achieve and exceed monthly revenue targets from aftersales operations, including service, parts and body shop activities.
- Monitor workshop profitability by analysing cost structures, margins and operational efficiency.
- Prepare and present financial reports, forecasts and performance metrics to the Executive Director.
- Implement cost-control measures while maintaining service quality and customer satisfaction.
Workshop Operations Management
- Oversee daily operations across all CIG Motors service centres and workshops nationwide.
- Ensure compliance with manufacturer standards, diagnostic procedures and repair-quality requirements.
- Optimise technician productivity, workshop capacity utilisation and turnaround time (TAT).
- Enforce strict compliance with health, safety and environmental (HSE) standards.
- Supervise warranty claim management and ensure timely submission and recovery from OEMs.
Customer Service and Experience
- Drive customer satisfaction initiatives and ensure Customer Satisfaction Index (CSI) and First-Time Fix Rate (FTFR) targets are achieved.
- Address escalated customer complaints promptly and professionally.
- Develop loyalty programmes and service campaigns to retain customers and encourage repeat business.
- Coordinate free service campaigns, recall management and customer service clinics.
People and Performance Management
- Lead, mentor and motivate service managers, technicians and support staff.
- Implement performance management systems to ensure high productivity and accountability.
- Identify training needs and coordinate continuous technical and soft-skills development.
- Promote teamwork, discipline and a culture of operational excellence.
Parts and Inventory Management
- Work closely with the Parts Department to ensure adequate availability of fast-moving and critical parts.
- Monitor stock levels, order cycles and supply-chain efficiency to minimise downtime.
- Analyse parts sales trends and coordinate marketing activities to increase parts turnover.
Strategic and Operational Reporting
- Provide the Executive Director with regular updates on workshop performance, customer feedback and operational challenges.
- Identify business development opportunities, including fleet maintenance contracts, extended service plans and corporate service partnerships.
- Support the Executive Director in developing long-term aftersales growth strategies and national network expansion plans.
Requirements
- Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Business Administration or a related field.
- Minimum of 10–15 years of experience in automotive aftersales or service management.
- At least 5 years of experience in a senior leadership role.
- Strong understanding of vehicle diagnostics, OEM service standards and workshop management systems.
- Proven ability to manage multi-location workshops and deliver consistent revenue growth.
- Excellent financial, reporting and analytical skills.
- Strong leadership, communication and stakeholder management abilities.
Benefits
- Competitive salary
- 13th-month allowance
- Leave allowance
- Monthly performance bonus
- Retirement savings
- Medical coverage
- Opportunity to work in a fast-paced and dynamic environment
How to Apply
Interested and qualified candidates should apply online through the CIG Motors recruitment portal.
Apply for the GM Aftersales position
Application Closing Date: Not Specified