Location: Owerri, Imo State, Nigeria
Employment Type: Full-time
Category: Rooms & Guest Services Operations
Job ID: 26141971
About Protea Hotel Owerri Select
Protea Hotels by Marriott is one of Africa’s leading hotel brands, with over 60 hotels across several countries, including Nigeria, South Africa, Zambia, Namibia, Tanzania and Uganda.
As part of Marriott International, Protea Hotels is committed to delivering personalised guest experiences through excellent hospitality, professional service and a welcoming environment.
Protea Hotel Owerri Select is inviting applications from suitably qualified candidates for the position of Guest Experience Expert.
Job Summary
The Guest Experience Expert will be responsible for creating memorable guest experiences by providing personalised assistance and a wide range of hospitality services throughout guests’ stays.
The successful candidate will respond to guest requests, handle operational needs, provide information about local attractions, assist with luggage and support other hotel services to ensure a smooth and enjoyable guest experience.
Key Responsibilities
- Welcome and assist guests throughout their stay, ensuring a positive and memorable experience.
- Respond promptly to guest requests and provide appropriate assistance.
- Handle operational tasks and complete required reports.
- Share information about local attractions and services with guests.
- Assist guests with loading and unloading their vehicles where necessary.
- Transport luggage to and from guest rooms and designated bell service areas.
- Support guest service activities to ensure smooth hotel operations.
- Maintain a clean, safe and professional working environment.
- Follow company policies, procedures and established service quality standards.
- Maintain a professional appearance, uniform and communication style.
- Perform other reasonable duties assigned by management to support hotel operations.
Qualifications and Requirements
- Secondary school certificate or an equivalent General Educational Development (GED) qualification.
- Previous relevant work experience is not required.
- Previous supervisory experience is not required.
- No professional licence or certification is required.
Required Skills and Competencies
- Good communication and interpersonal skills.
- Strong customer service and hospitality skills.
- Ability to respond effectively to guest needs and requests.
- Professional conduct and personal presentation.
- Ability to work collaboratively with other team members.
- Willingness to take initiative and support different operational activities.
- Ability to stand, walk and perform active duties for extended periods.
- Ability to lift and move objects weighing up to 50 pounds independently and up to 100 pounds with assistance.
How to Apply
Interested and qualified candidates should apply online through the Marriott International careers portal using the application link below.
Application Link: https://careers.marriott.com/es/guest-experience-expert/job/PDX_MI_EA27FA28-9F03-4058-BC1A-C43E3B959B8E_22334259__es
Equal Opportunity Statement: Marriott International is an equal opportunity employer committed to promoting diversity, inclusion and equal access to employment opportunities. Eligible candidates are considered without discrimination based on disability, veteran status or other characteristics protected by applicable law.
Important Notice: Marriott International does not charge application fees or request payment from candidates at any stage of its recruitment process.
Application Closing Date
Not Specified.