Job Title: Head, Admin
Location: Ilupeju, Lagos
Employment Type: Full-time
Unified Payment Services Limited (UP®) is Nigeria’s premier payments and financial technology group, providing shared infrastructure and services to the banking community and payment service providers within and outside Nigeria. The company delivers secure, customer-focused solutions across the digital financial ecosystem and is committed to professionalism, respect, innovation, customer centricism, dependability, and execution.
Job Objective
The Head, Admin is responsible for providing strategic leadership and oversight of all administrative functions across the organisation. The role drives operational efficiency, cost optimisation, and service excellence across facilities management, corporate services, logistics, and vendor ecosystems. The position ensures that administrative operations are aligned with business objectives, compliant with regulatory standards, and structured to support scalability within a fast-paced fintech environment.
Duties and Responsibilities
1. Administrative Strategy and Operational Excellence
- Develop and execute a comprehensive administrative strategy aligned with corporate objectives.
- Design and continuously optimise administrative policies, processes, and service delivery models.
- Drive efficiency initiatives to improve turnaround times, service quality, and cost effectiveness.
- Lead digitisation and automation of administrative processes where applicable.
2. Facilities and Asset Management
- Oversee end-to-end management of office facilities, including acquisition, lease administration, and space optimisation.
- Ensure all facilities meet health, safety, and regulatory compliance standards.
- Drive asset lifecycle management, including tracking, utilisation, and disposal.
3. Procurement and Vendor Management
- Provide oversight for administrative procurement activities in alignment with company policies.
- Establish and manage vendor selection frameworks, including due diligence and onboarding.
- Lead contract negotiations to secure favourable commercial terms and service levels.
- Monitor vendor performance against SLAs and implement corrective actions where required.
4. Logistics, Travel and Protocol Management
- Oversee corporate travel management, ensuring cost efficiency and policy compliance.
- Coordinate high-level protocol and logistics for executive engagements and corporate events.
- Ensure seamless delivery of administrative support services across all business units.
5. Financial Oversight and Cost Management
- Develop and manage the administration budget, ensuring alignment with financial targets.
- Track and report administrative expenditures, identifying cost-saving opportunities.
- Implement cost-control measures without compromising service quality.
6. Risk, Compliance and Governance
- Ensure compliance with internal policies, regulatory requirements, and industry standards.
- Establish and maintain strong internal controls across administrative processes.
- Partner with Internal Audit and Risk teams to mitigate operational risks.
- Ensure adherence to workplace health, safety, and environmental standards.
7. Stakeholder and Cross-Functional Engagement
- Serve as a strategic partner to business units, ensuring administrative support aligns with operational needs.
- Interface with senior leadership on administrative performance, risks, and improvement initiatives.
- Manage relationships with external stakeholders, including regulators, vendors, and service providers.
Staff Attraction, Motivation and Retention
- Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.
- Provide training, mentorship, and upskilling programmes.
- Recognise and reward individual and team achievements and contributions.
- Encourage open communication and feedback.
- Give employees autonomy and ownership of their work to motivate them.
- Foster a positive work culture that encourages collaboration, innovation, and creativity.
- Regularly engage direct reports to understand their needs and concerns.
- Foster a diverse and inclusive work environment that values different perspectives and backgrounds.
Requirements
- B.Sc/HND in Social Sciences, Business Administration, or a related field.
- Minimum of 10 years’ experience in administration.
- At least 4–6 years’ experience in a leadership role with oversight of multi-functional administrative operations.
- Experience working within a highly regulated industry is preferred.
About Unified Payment Services Limited
Unified Payment Services Limited (UP®) is Nigeria’s premier payments and financial technology group, providing shared infrastructure and services to the banking community and payment service providers within and outside Nigeria. The group comprises UP®, Hope PSBank, Payattitude®, UP Digital, and TM30, providing services across payments, financial technology, digital payment schemes, telecommunications value-added services, and software solutions.
How to Apply
Interested and qualified candidates should apply through the Unified Payment Services Limited recruitment portal.
Apply to Unified Payment Services Limited
Application Closing Date: Not Specified.