Location: Lagos State
Employment Type: Full-time
Salary: ₦200,000 – ₦300,000 per month
Artee Group is a Nigerian business conglomerate with interests in retail, real estate, shopping malls and manufacturing. Its history dates back to 1988, when it began with a small supermarket in Lagos operating under the Park ’n’ Shop banner. Over the years, the group has expanded its operations and become a major player in Nigeria’s retail industry, with its connection to SPAR forming an important part of its business story.
The company is recruiting to fill the position of IT Support Officer to provide technical support across its group companies and ensure the effective operation of IT systems, applications and infrastructure.
Job Summary
The IT Support Officer will provide first-level technical assistance to end-users, troubleshoot hardware and software issues, resolve application-related problems and coordinate with service desk, infrastructure and application teams. The successful candidate will help maintain reliable IT services, minimise business disruptions and ensure that technical issues are resolved promptly and properly documented.
Key Responsibilities
- Provide technical support to Artee Group companies and their end-users.
- Work with the Service Desk to resolve issues within agreed service-level parameters.
- Deliver first-level support for business applications through telephone and remote access.
- Troubleshoot hardware, software, user access and other IT-related problems.
- Collaborate with infrastructure and application teams to resolve technical issues promptly and minimise business disruptions.
- Follow up on reported problems to identify and address their root causes.
- Plan and organise tasks effectively, maintaining attention to detail and ensuring timely delivery of outcomes.
- Identify users’ needs and maintain high standards of customer service.
- Apply, maintain and improve specialist IT knowledge.
- Maintain a strong understanding of the IT operational environment, critical systems and the importance of service availability.
- Document reported issues, the events leading to them and the steps taken to resolve them.
- Ensure that application-related issues are properly resolved.
- Log all reported problems accurately and promptly in the Service Desk system.
- Assist with hardware and software deployments, as well as testing new software releases and infrastructure when required.
- Maintain stocks of IT consumables, printers and accessories.
- Liaise with service providers to ensure effective service utilisation and monitor compliance with service-level agreements (SLAs).
- Train users periodically on the use of applications, hardware accessories and IT equipment.
Requirements and Qualifications
Interested candidates should possess the following skills and competencies:
- Strong leadership and communication skills.
- Good interpersonal skills and the ability to maintain positive working relationships with colleagues and other stakeholders.
- Dependability, attention to detail, creativity and the ability to work effectively within a team.
- Ability to multitask, prioritise responsibilities and manage time effectively.
- Innovative thinking and the ability to develop practical solutions to technical problems.
- Strong problem-solving skills and the ability to work with minimal disruption to business operations.
Salary
The salary for this position ranges from ₦200,000 to ₦300,000 per month.
How to Apply
Interested and qualified candidates should send their CV to [email protected], using IT Support Officer as the subject of the email.
Application Closing Date
8th November, 2026.