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GTI Microfinance Limited was incorporated in August 2007 as a limited liability company and started its operations in 2008 at No. 127 Obafemi Awolowo Road, Ikeja.
IT Support Officer
Location: Marina, Lagos
Employment Type: Full-time
Responsibilities
- First line support for a customer inquiry via all available platforms
- Record and analyze user faults reported and resolved.
- Training the end-users to use hardware, software and databases
- Answering end-user queries
- Monitoring technical developments and informing end users of developments that might be pertinent to them
- Determining the source of problems with production systems and initiating corrective actions
- Informing end-users of problems with hardware, software or databases that could affect them work
- Initiating changes to improve efficiency.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in an IT support role, preferably in a fast-paced environment.
- Strong knowledge of Mac operating systems, as well as common software applications.
- Familiarity with hardware setup and repair, including PCs, printers, and mobile devices.
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical staff.
- Ability to prioritize and manage multiple tasks under pressure.
- Problem-solving mindset and attention to detail.
- Understanding of IT security protocols and best practices.
Application Closing Date
23rd April, 2025.
How to Apply
Interested and qualified candidates should send their CV to: [email protected]using the Job Title as the subject of the mail.
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