Whitney Whyt Beauty Salon
About us
Whitney Whyt Beauty Salon is a premier one-stop beauty destination offering a wide range of beauty services under one roof. Located in the heart of Lekki, Lagos, Nigeria, we are committed to providing exceptional value and making your beauty experience unforgettable. Our mission is to be your go-to beauty plug, ensuring you leave feeling confident and satisfied.
Job Opening: Operations Manager
Location: Lekki Phase 1, Lagos, Nigeria
Job Type: Full Time
Salary: Competitive (to be discussed during the interview process).
Job Description:
We are looking for a dynamic and experienced Operations Manager to oversee the daily operations of our salon. The ideal candidate will be responsible for ensuring smooth and efficient operations, managing staff, optimizing customer experience, and driving business growth. This role requires a proactive leader with excellent organizational and interpersonal skills.
Key Responsibilities:
- Oversee daily operations of the salon, ensuring efficiency and high-quality service delivery.
- Manage and lead a team of staff, providing guidance, training, and support.
- Develop and implement operational policies and procedures to improve productivity and customer satisfaction.
- Monitor inventory levels, ensuring adequate supplies are available for all services.
- Handle customer inquiries, feedback, and complaints professionally and promptly.
- Collaborate with the management team to set and achieve business goals.
- Ensure compliance with health, safety, and sanitation standards.
- Analyze sales and operational data to identify areas for improvement and growth.
Requirements:
- Education: BA/BSc/HND in Business Administration, Management, or a related field.
- Experience:
- Minimum of 3-5 years of experience in operations management, preferably in the beauty, hospitality, or retail industry.
- Proven track record of managing teams and improving operational efficiency.
- Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Knowledge of salon management software is a plus.
- Attributes:
- Customer-focused mindset.
- Highly organized and detail-oriented.
- Ability to work under pressure and meet deadlines.
How to Apply:
Interested candidates should submit the following documents to [email protected]:
- CV (with a cover letter attached).
- Statement of Result.
- Valid Means of Identification.
- Birth Certificate.