Job Title: Regional Area General Services Coordinator (North) | First Bank of Nigeria Limited (FirstBank) is one of Nigeria’s leading financial services institutions, with more than 10 million customer accounts and over 750 branches. The bank provides a wide range of retail and corporate financial services and maintains an international presence through subsidiaries and representative offices across several countries.
FirstBank is recruiting to fill the position below.
Company: First Bank of Nigeria Limited (FirstBank)
Location: Ikeja, Lagos
Job Type: Full-time
Industry: Banking and Financial Services
Experience: 8–12 years
Salary: Not Specified
Req ID: 1832
Application Closing Date: Not Specified
Job Summary
The Regional Area General Services Coordinator (North) will oversee facilities management, infrastructure maintenance, construction projects and property-related operations across the assigned region. The successful candidate will ensure that branches maintain high standards of appearance, functionality, safety and customer experience while ensuring projects are delivered within approved budgets, specifications and timelines.
Duties and Responsibilities
- Supervise branch maintenance and ensure high standards of appearance, functional facilities and consistent internal and external aesthetics.
- Coordinate branch upgrades, renovations and ambience improvement initiatives to maintain the bank’s corporate image and improve customer experience.
- Oversee the planning and execution of new branch construction, renovations, relocations, refurbishments, ATM kiosks, galleries, cladding and other property improvement projects.
- Monitor project teams and Area General Services Managers (AGSMs) to ensure timely delivery, quality assurance, compliance with approved specifications and budgets, and proper handover.
- Oversee preventive and corrective maintenance of civil infrastructure, including roofs, ceilings, counters, tiling, septic systems, canopies and painting.
- Supervise maintenance vendors and contractors to ensure compliance with Service Level Agreements (SLAs).
- Oversee the installation and maintenance of critical systems, including generators, transformers, inverters, batteries, UPS, CCTV, fire protection systems, panic alarms and air-conditioning units.
- Ensure the functionality of IT communication masts and safety equipment, including lightning arrestors, fire extinguishers and FM-200 systems, in collaboration with relevant stakeholders.
- Monitor the availability, maintenance and replacement of operational equipment, including note-counting and sorting machines, rate boards, foreign exchange boards, signage and other engineering-related items.
- Ensure AGSMs work with relevant stakeholders to resolve issues promptly and comply with approved standards.
- Coordinate escalated issues between AGSMs and internal departments, including Procurement, CECM, BOSG and Compliance, to improve turnaround times.
- Promote operational efficiency through timely and effective general services support.
- Coordinate lease renewals, property negotiations, acquisitions, relocations and other real estate matters in collaboration with the Real Estate Team, Legal, AGSMs, landlords and other stakeholders.
- Oversee the timely processing and payment of statutory bills, including land use charges, ground rent, tenement rates, television and radio licences, and other government levies.
- Ensure proper documentation, validation and compliance with applicable regulations.
- Lead space optimisation exercises and review designs to ensure efficient use of branch and SBU spaces in line with operational needs.
- Prepare periodic regional reports and dashboards covering projects, maintenance, expenditure, vendor performance, outstanding issues, operational risks, statutory obligations and AGSM performance.
- Highlight significant exceptions and recommend appropriate interventions to senior management.
- Conduct mandatory branch visits to monitor projects, inspect quality and assess compliance with bank standards.
- Evaluate contractors’ work, escalate quality issues and recommend corrective action where necessary.
- Monitor all ongoing construction and property projects, including new branches, adaptations, relocations, refurbishments and other property improvements.
- Ensure AGSMs and project teams maintain quality standards and report deviations involving project scope, costs, quality or timelines.
- Oversee the implementation of SLAs for bank equipment with approved vendors across the region.
- Coordinate functional teams involved in new branch openings, relocations and the reopening of refurbished branches.
- Oversee pre-vacation inspections, lease surrender arrangements and negotiations concerning redecoration fees with landlords of closed or relocated branches, in collaboration with the Head Office Real Estate Team.
Requirements and Qualifications
- Minimum of 8–12 years of progressive experience in facilities and infrastructure management, preferably in the financial services sector.
- Proven experience delivering projects across multiple locations.
- Strong stakeholder engagement and team leadership capabilities.
How to Apply
Interested and qualified candidates should apply online through the FirstBank recruitment portal.
Application Closing Date: Not Specified.