StreSERT Services Limited is recruiting qualified candidates on behalf of its client for the position of Relief Customer Service in Abuja, Nigeria. The successful candidates will handle customer enquiries, resolve complaints, provide accurate information about products and services, and maintain positive customer relationships.
Location: Abuja, FCT
Employment Type: Full-time
Salary Range: ₦150,000 – ₦200,000 per month
Qualification: OND/HND
Experience: 1–4 years
Job Summary
The Relief Customer Service Representative will serve as a point of contact between the organisation and its customers, providing product and service information, answering enquiries, and resolving customer-related issues accurately and efficiently.
Duties and Responsibilities
- Identify and assess customers’ needs to ensure satisfaction.
- Build and maintain strong customer relationships through clear and effective communication.
- Provide accurate, valid, and complete information using appropriate tools and procedures.
- Meet individual and team sales targets, as well as call-handling quotas.
- Handle customer complaints and provide appropriate solutions within agreed timelines.
- Follow up on complaints to ensure satisfactory resolution.
- Maintain records of customer interactions, process customer accounts, and file relevant documents.
- Adhere to established communication procedures, guidelines, and company policies.
- Take proactive steps to engage customers and improve their overall experience.
Requirements and Qualifications
- Candidates must possess an OND or HND qualification.
- Proven customer support experience or previous experience as a Client Service Representative.
- Strong telephone communication and call-handling skills.
- Excellent active listening and problem-solving abilities.
- Familiarity with customer relationship management (CRM) systems and practices.
- Good interpersonal and communication skills.
- Candidates must not be more than 30 years old.
How to Apply
Interested and qualified candidates should send their CV to [email protected], using Relief Customer Service as the subject of the email.
Application Closing Date: 20 November 2026